Windows Server Engineering

Endpoint  Windows
Engineering

1. Operating Systems & Endpoint Management

• Linux OS Administration
• Windows 10 / Windows 11 administration
• Windows Server 2016/2019/2022 basics
• OS installation, imaging and re-imaging
• SCCM/MECM patch management
• Software deployment and troubleshooting
• Active Directory user and group management

2. Hardware & Workplace Support

• Desktop, laptop, and workstation support
• Dell/HP workstation troubleshooting
• Printer support
• Multi-monitor setup
• Peripheral device support
• Hardware break-fix activities
• Asset lifecycle management

3. Networking Fundamentals

• TCP/IP, DNS, DHCP
• LAN/WAN troubleshooting
• Network switches and cabling
• Wi-Fi troubleshooting
• Basic firewall and network security concepts

4. Plant Infrastructure Knowledge

• Manufacturing plant IT support
• Industrial workstation support
• RFID devices and scanners
• Time clocks and kiosks
• IoT devices and sensors
• Plant-floor technology coordination ("smart hands" support) [Exhibit C....d column R | Excel]

5. Virtualisation & Infrastructure

• VMware ESXi / vCenter
• Nutanix AHV
• Server installation and maintenance
• Backup and recovery solutions
• Storage fundamentals [Exhibit C....d column R | Excel], [14_Plant_I...t_Engineer | Word]

6. Security & Compliance

• Endpoint security tools
• Antivirus management
• Vulnerability remediation
• Access management
• Compliance and audit support

7. Tools Commonly Expected

• SCCM / MECM
• Remote support tools (RealVNC, RDP)
• ServiceNow or ITSM tools
• Monitoring tools (WUG, Zabbix)
• Microsoft 365 support [14_Plant_I...t_Engineer | Word], [Project Pl...t overview | PowerPoint]

8. Soft Skills

• Incident troubleshooting
• Root cause analysis
• Vendor coordination
• Customer-facing communication
• Documentation skills
• Ability to work during plant outages and critical incidents

Field Services
Refer to Field Services reference for requirements to service Endpoint Technology