Wine & Spirits Assistant Manager

Job Summary
We are seeking a motivated and dynamic Assistant Manager for our Wine & Spirits department. This position is designed for individuals looking to develop their leadership skills in a retail environment while gaining hands-on experience in store management. As an Assistant Manager, you will assist in overseeing daily operations, ensuring exceptional customer service, and supporting the management team in achieving store goals.

Duties

• Assist in supervising daily store operations, including inventory management and merchandising.
• Engage with customers to deliver outstanding service and address inquiries or concerns.
• Support the management team in recruiting, interviewing, and onboarding new staff members.
• Participate in payroll processing and bookkeeping tasks as needed.
• Monitor inventory levels and assist with purchasing decisions to optimize stock availability.
• Propose effective sales strategies to drive revenue growth and enhance customer satisfaction.
• Maintain compliance with company policies regarding cash handling, pricing, and store procedures.
• Collaborate with team members to ensure efficient shift management and scheduling.
• Utilize retail math skills for accurate reporting and analysis of sales performance.

Requirements

• Familiarity with a wide range of spirits, wines, and beers to assist customers and guide store merchandising.
• Previous experience in retail management or assistant manager roles is preferred.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus.
• Proficiency in cash handling, POS systems, and inventory control practices.
• Familiarity with merchandising techniques and retail sales strategies.
• Strong organizational skills with effective time management capabilities.
• Basic knowledge of budgeting, payroll processing, and administrative tasks.
• Ability to work flexible hours, including evenings and weekends as required by the business needs. Join our team as an Assistant Manager in Wine & Spirits and take the first step towards an exciting career in retail management!

Join Our Team!

An Assistant Manager is part of our store's leadership pipeline. This hands-on role prepares a new team member to assist on the management of store operations by working closely with the Store Manager and General Manager to ensure effective store performance.

Responsibilities:

Demonstrate our Core Values with our Guests and Team Members every day.

Follow training timelines and competency checklists to ensure progression.

Identify opportunities to grow sales and enhance store operations.

Help ensure consistent visual and operational merchandising standards.

Develop knowledge in inventory control, replenishment, and merchandising.

Perform key management tasks such as opening/closing the store, cash control, and receiving shipments.

Build supervisory skills including delegation, scheduling, training, performance management, and discipline.

Attend mandatory company training and participate in off-site or remote meetings when required.

Support a clean and safe store environment.

Perform other duties as assigned by the Store Manager or General Manager.

Minimum Qualifications:

Must be 21 years of age or older.

General Requirements:

Availability to work at least 50 hours per week minimum.

Maintain regular and predictable onsite attendance: All Team Members are expected to report to work as scheduled and remain onsite for the duration of their shifts. Reliable onsite attendance is an essential function of the job to ensure operational success and consistent service for our Guests.

Work a flexible schedule including nights, weekends, and holidays as business needs demand

Physical Requirements:

Continuously: Standing and moving about for extended periods (up to 8 hours or more).

Frequently: Bending, lifting, and twisting (BLT) to move product and assist with merchandising.

Frequently: Lifting and/or transporting up to 40 lbs. throughout the store and stockroom.

Occasionally: Overhead lifting to place or retrieve items from high shelves.

Occasionally: Use of ladders and step stools to access merchandise stored at varying heights.

Frequently: Moving between sales floor, stockroom, and exterior areas of the store.

Vision Requirements:

Frequently: Visually inspect product labels, signage, and displays to ensure accuracy and presentation.

Frequently: Detect and respond to visual cues such as Guest gestures, product placement, or safety hazards.

Work Environment:

Occasionally: Working in or with elevated locations and tools (e.g., ladders, stockroom).

Occasionally: Exposure to outdoor weather conditions while maintaining the property or assisting Guests.

Occasionally: Exposure to fumes or airborne particles when using cleaning solutions or supplies.

Occasionally: Exposure to refrigerated temperatures (32–41ºF) when stocking or retrieving product in the cooler.

Continuously: Moderate noise level in the work environment.

Frequency Key:

Continuously – 67% to 100% of the workday.

Frequently – 34% to 66% of the workday.

Occasionally – 0% to 33% of the workday.

Our Mission is: “We make everyday celebrations better while enriching the lives of team members and by contributing to organizations that benefit families in the communities we serve.”

Come join this family-owned, growth-oriented organization today!

Equal employment opportunity

We are an equal-opportunity employer and are committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and we make all employment decisions without regard to race, ethnicity, color, age, sex, gender, gender identity or gender expression, sexual orientation, religion, creed, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, medical condition, military status, or any other basis prohibited by law (“protected status”).

We are an alcohol-free, drug-free workplace.

Job Type: Full-time

Application Question(s):

• What experience do you have in the wine & spirits field?

· What experience do you have managing a wine & spirits store?

• How do you verify age and handle fake IDs?
• What specific steps do you take if a customer is obviously intoxicated or underage and becomes hostile?
• How would you resolve customer complaints, both when the customer is right and when they’re wrong?

· What experience do you have with inventory control, high-value stock tracking, and preventing shrinkage?

• How do you handle vendor relationships, direct-store-delivery reps, and managing par levels or seasonal ordering?

· Can you describe your experience with POS (Point of Sale) systems, daily reconciliation, cash-drawer audits, and tracking sales trends?

· How do you handle a team member who shows up late, fails to follow cash-handling procedures, or mistreats a customer?

· How do you prioritize daily tasks when the store is short-staffed or slammed with a sudden rush (e.g., Friday afternoon or before a major holiday)?

· How do you approach writing and managing staff schedules to cover open/close shifts and unexpected call-outs?

· Tell me about a time a customer was angry or unreasonable over a policy (e.g., returns, pricing, or refusal of sale due to intoxication). How did you de-escalate it?

· What would you do if you noticed a cash register was consistently short at the end of a specific employee's shift?

Experience:

• A minimum high school diploma or GED is required. An associate' or bachelor’s degree in business administration, hospitality management, or a related field is preferred.
• 1 to 3 years of comprehensive experience in a retail or customer-facing environment, including inventory management and cash handling.
• 1 to 2 years in a supervisor, lead clerk, or assistant management role is preferred.

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Tallahassee, FL 32301 (Required)

Work Location: In person

Pay: $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person