Wine Associate

Job Summary:

Wine Associate provides excellent guests service by ensuring a pleasant dining experience through customer engagement, and maintaining a welcoming atmosphere. It also involves attentiveness and dealing with the customer needs, menu knowledge, and effective communication to create a seamless dining experience.

Key Responsibilities (KRA – Key Results Area):

• Present menu and provide detailed information when asked (e.g. about the portion, ingredients, food allergies, etc.).
• Making menu recommendations, answering questions, and sharing information with restaurant patrons.
• Arrange and prepare table setting by setting up linens, silverwares, glasses.
• Take accurate food and drinks orders with a smile and informing the duration for preparation and delivering it accordingly.
• Delivering checks and collect bill payments.
• Ensuring the customers are well-served.
• Offer Menu recommendations (upon request).
• Providing excellent wait service to ensure satisfaction.
• Attentiveness in dealing and serving the customer needs and request.
• Take accurate food and drinks order by using order slips and deliver it to the designated area for preparation.
• Ensuring the tidiness of the dining area and reporting any damages and/or problem any related cleanliness and safety.
• Attending the daily briefing and communicating with the other members.

Qualifications & Requirements:

• At least High School Graduate or vocational degree preferably Bachelor’s degree in any related field
• Restaurant Training Certificate is a plus
• At least 1 year experience with Food & Beverage Industry