Wine Store Manager

About the role

You will be responsible for overseeing all aspects of the Arrowtown store's daily operations, managing staff, driving sales and building strong relationships with both local customers and international visitors. You will lead by example on the shop floor setting the standards for the warm and welcoming atmosphere and exceptional customer service The Winery is known for. Your focus will be at the coal-face with customers and co-ordinating the store team for wine and spirit tastings, retail sales and the associated food and coffee service. You will be supported by the business owners who manage the administration functions of staff employment, rostering, ordering stock, supplier relationships, accounts and payroll.

Key responsibilities

• Managing the day-to-day operations of the Arrowtown store and driving retail sales.
• Leading, training and motivating the team to genuinely connect with customers to assist with tasting and purchase recommendations and to deliver outstanding service experiences.
• Building relationships with our local customers, international visitors, wineries, suppliers and the local community.
• Managing stock receipt, inter-store transfers and inventory, including some stock ordering.
• Maintaining store presentation standards.
• Input into selecting wines and spirits to be stocked and those that will feature for tasting.
• Maintaining a professional, organised and positive staff environment.

About you

• Personable, self-motivated and reliable
• Previous experience in retail, hospitality, cellar door or venue management
• Wine and spirits knowledge, preferably with WSET qualifications
• The ability to work independently with a leadership style founded on clear communication, accountability and practical common sense
• A passion for customer service and creating exceptional experiences
• Ability to prioritise and maintain focus in a fast-paced multifaceted retail and tourism environment
• Commercially minded with analytical skills and attention to detail for business processes
• Current Duty Manager certificate preferred (or willingness to obtain)

About us

The Winery is one of New Zealand's most unique wine experiences, widely regarded within the world's best wine stores, and included in Gourmet Traveller WINE's top 50 wine destinations. Stocking over 1,500 wines and spirits, The Winery showcases over 100 wines, gins, whiskies and spirits for tasting every day, allowing customers to taste before they buy. In addition to being recognised as a specialist New Zealand wine store, we stock a growing range of carefully curated international premium wines.

Benefits

• An expanding business to grow with.
• A unique retail/hospitality environment in one of New Zealand's leading wine experiences.
• High exposure to premium wines and on-going wine education.
• Competitive remuneration based on experience.
• Staff wine purchasing benefits.
• The chance work in beautiful Arrowtown and live in the Queenstown Lakes region.