Wintel / Cloud / Infrastructure Engineer - L2

Role Summary

We are looking for a skilled Wintel / Cloud / Infrastructure Engineer to manage, support, troubleshoot, and improve enterprise infrastructure across Windows Server, virtualization, cloud platforms, storage, backup, monitoring, and core infrastructure services.

The role will be responsible for maintaining high availability, performance, security, patch compliance, operational stability, and incident resolution across on-premises and cloud environments.

L2 engineers are expected to handle operational support, incident resolution, routine administration, monitoring, patching, and implementation support.

Key Responsibilities

Common Responsibilities

• Manage and support Windows server infrastructure in production and non-production environments.
• Administer core services such as:
• Active Directory
• DNS
• DHCP
• Group Policy
• File and Print Services
• IIS
• Remote access / RDP / Bastion access
• Support VMware / Hyper-V / virtualized infrastructure.
• Manage infrastructure monitoring, alert handling, and service health checks.
• Perform patching, upgrades, maintenance, and vulnerability remediation.
• Support backup, restore, and DR readiness activities.
• Work on incident, service request, change, and problem management.
• Coordinate with security, application, database, and network teams.
• Maintain operational documentation, SOPs, and technical runbooks.
• Ensure adherence to compliance, audit, and security standards.

L2 Responsibilities

• Monitor server, VM, storage, and infrastructure alerts and take first-level remediation.
• Handle incident resolution for OS, basic cloud, AD, DNS, DHCP, IIS, file share, and performance issues.
• Perform:
• user/group administration
• GPO implementation support
• service restart / health validation
• scheduled task verification
• log review
• patch deployment support
• backup job monitoring
• Troubleshoot issues related to:
• Windows services
• event logs
• disk space
• CPU/memory utilization
• server availability
• login and authentication issues
• Support cloud operations such as:
• VM provisioning
• disk expansion
• NSG / security rule coordination
• backup policy checks
• monitoring validation
• Execute standard changes through approved procedures.
• Escalate complex incidents to L3 with required diagnostics and observations.
• Update tickets with proper troubleshooting details and closure notes.
• Participate in shift handover and on-call support as needed.

Technical Skills Required

Wintel / Windows

• Windows Server 2012 / 2016 / 2019 / 2022 administration
• Active Directory administration
• DNS, DHCP, GPO
• IIS administration and troubleshooting
• RDS / RDP access support
• Windows clustering basics
• File server / DFS / NTFS permissions
• Windows patching and OS hardening
• Event Viewer, performance monitoring, services troubleshooting

Virtualization

• VMware vSphere / ESXi / vCenter or Hyper-V
• VM provisioning, snapshots, resource allocation
• Cluster and host monitoring
• VM performance troubleshooting

Cloud

• Should Have - Azure - VM, VNet, NSG, Load Balancer, Azure Monitor, Log Analytics, Backup, Key Vault
• Good to Have - AWS - EC2, VPC, IAM, CloudWatch, EBS, Security Groups, SSM
• Good to Have - GCP - Compute Engine, IAM, monitoring basics

Backup / DR

• Backup monitoring and restore validation
• Knowledge of tools such as Veeam, Commvault, NetBackup, Azure Backup or equivalent
• DR planning, recovery procedures, backup verification

Monitoring / Operations

• Tools such as LogicMonitor, SCOM, SolarWinds, Zabbix, Azure Monitor, Datadog or equivalent
• Alert triage, threshold review, event correlation
• Incident and change management processes

Security / Compliance

• OS hardening
• Vulnerability remediation
• Endpoint security / AV / EDR coordination
• Access control and privileged account governance
• Audit support and evidence readiness

Automation

• PowerShell scripting
• Batch / shell scripting basics
• Automation of health checks, patching, and repetitive tasks
• For L3: exposure to Terraform, ARM, Bicep, Ansible, or similar is preferred

Experience Requirements

L2

• 3-6 years in Windows / infrastructure operations
• Hands-on experience in server support, monitoring, patching, AD, IIS, and incident handling
• Experience working in production support environments
• Basic knowledge of cloud and virtualization administration
• Familiarity with ticketing tools such as ServiceNow, JIRA, or Remedy

Educational Qualifications

• Bachelor s degree in Computer Science, Information Technology, or related field
• Equivalent practical experience may also be considered

Preferred Certifications

• Microsoft Azure Administrator Associate
• VMware VCP (preferred)
• ITIL Foundation
• Microsoft certifications on Windows / Azure administration

Soft Skills

• Strong troubleshooting and analytical skills
• Clear communication and incident coordination ability
• Good documentation skills
• Ownership and accountability
• Ability to work under pressure during production incidents
• Collaboration across infra, app, DBA, network, and security teams
• Mentoring and stakeholder management skills for L3 roles

Key Deliverables / KPIs

• Incident resolution within SLA
• Patch compliance and vulnerability closure
• Backup success and restore readiness
• Infrastructure availability and stability
• Monitoring coverage and alert response
• Timely RCA submission for major incidents
• Audit observations closure
• Documentation and runbook completeness
• Automation and operational improvement initiatives

Role Summary

We are looking for a skilled Wintel / Cloud / Infrastructure Engineer to manage, support, troubleshoot, and improve enterprise infrastructure across Windows Server, virtualization, cloud platforms, storage, backup, monitoring, and core infrastructure services.

The role will be responsible for maintaining high availability, performance, security, patch compliance, operational stability, and incident resolution across on-premises and cloud environments.

L2 engineers are expected to handle operational support, incident resolution, routine administration, monitoring, patching, and implementation support.

Key Responsibilities

Common Responsibilities

• Manage and support Windows server infrastructure in production and non-production environments.
• Administer core services such as:
• Active Directory
• DNS
• DHCP
• Group Policy
• File and Print Services
• IIS
• Remote access / RDP / Bastion access
• Support VMware / Hyper-V / virtualized infrastructure.
• Manage infrastructure monitoring, alert handling, and service health checks.
• Perform patching, upgrades, maintenance, and vulnerability remediation.
• Support backup, restore, and DR readiness activities.
• Work on incident, service request, change, and problem management.
• Coordinate with security, application, database, and network teams.
• Maintain operational documentation, SOPs, and technical runbooks.
• Ensure adherence to compliance, audit, and security standards.

L2 Responsibilities

• Monitor server, VM, storage, and infrastructure alerts and take first-level remediation.
• Handle incident resolution for OS, basic cloud, AD, DNS, DHCP, IIS, file share, and performance issues.
• Perform:
• user/group administration
• GPO implementation support
• service restart / health validation
• scheduled task verification
• log review
• patch deployment support
• backup job monitoring
• Troubleshoot issues related to:
• Windows services
• event logs
• disk space
• CPU/memory utilization
• server availability
• login and authentication issues
• Support cloud operations such as:
• VM provisioning
• disk expansion
• NSG / security rule coordination
• backup policy checks
• monitoring validation
• Execute standard changes through approved procedures.
• Escalate complex incidents to L3 with required diagnostics and observations.
• Update tickets with proper troubleshooting details and closure notes.
• Participate in shift handover and on-call support as needed.

Technical Skills Required

Wintel / Windows

• Windows Server 2012 / 2016 / 2019 / 2022 administration
• Active Directory administration
• DNS, DHCP, GPO
• IIS administration and troubleshooting
• RDS / RDP access support
• Windows clustering basics
• File server / DFS / NTFS permissions
• Windows patching and OS hardening
• Event Viewer, performance monitoring, services troubleshooting

Virtualization

• VMware vSphere / ESXi / vCenter or Hyper-V
• VM provisioning, snapshots, resource allocation
• Cluster and host monitoring
• VM performance troubleshooting

Cloud

• Should Have - Azure - VM, VNet, NSG, Load Balancer, Azure Monitor, Log Analytics, Backup, Key Vault
• Good to Have - AWS - EC2, VPC, IAM, CloudWatch, EBS, Security Groups, SSM
• Good to Have - GCP - Compute Engine, IAM, monitoring basics

Backup / DR

• Backup monitoring and restore validation
• Knowledge of tools such as Veeam, Commvault, NetBackup, Azure Backup or equivalent
• DR planning, recovery procedures, backup verification

Monitoring / Operations

• Tools such as LogicMonitor, SCOM, SolarWinds, Zabbix, Azure Monitor, Datadog or equivalent
• Alert triage, threshold review, event correlation
• Incident and change management processes

Security / Compliance

• OS hardening
• Vulnerability remediation
• Endpoint security / AV / EDR coordination
• Access control and privileged account governance
• Audit support and evidence readiness

Automation

• PowerShell scripting
• Batch / shell scripting basics
• Automation of health checks, patching, and repetitive tasks
• For L3: exposure to Terraform, ARM, Bicep, Ansible, or similar is preferred

Experience Requirements

L2

• 3-6 years in Windows / infrastructure operations
• Hands-on experience in server support, monitoring, patching, AD, IIS, and incident handling
• Experience working in production support environments
• Basic knowledge of cloud and virtualization administration
• Familiarity with ticketing tools such as ServiceNow, JIRA, or Remedy

Educational Qualifications

• Bachelor s degree in Computer Science, Information Technology, or related field
• Equivalent practical experience may also be considered

Preferred Certifications

• Microsoft Azure Administrator Associate
• VMware VCP (preferred)
• ITIL Foundation
• Microsoft certifications on Windows / Azure administration

Soft Skills

• Strong troubleshooting and analytical skills
• Clear communication and incident coordination ability
• Good documentation skills
• Ownership and accountability
• Ability to work under pressure during production incidents
• Collaboration across infra, app, DBA, network, and security teams
• Mentoring and stakeholder management skills for L3 roles

Key Deliverables / KPIs

• Incident resolution within SLA
• Patch compliance and vulnerability closure
• Backup success and restore readiness
• Infrastructure availability and stability
• Monitoring coverage and alert response
• Timely RCA submission for major incidents
• Audit observations closure
• Documentation and runbook completeness
• Automation and operational improvement initiatives

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.