Wintel engineer

Job Title: Wintel Engineer

Job Location: Pune or Hyderabad, India

Work Arrangement: Hybrid – UK shift

Job Purpose

We are seeking a skilled Wintel Engineer to provide technical support and manage Microsoft Windows environments across on-premises, private cloud and public cloud platforms. The successful candidate will be responsible for maintaining system availability, security, performance and compliance while troubleshooting complex technical issues and supporting business-critical IT services.

Key Responsibilities

• Work UK shifts in a hybrid working model, from the office as required.
• Manage and maintain Windows and x86 services across public cloud, private cloud and on-premises environments, including physical and virtual infrastructure.
• Manage identity services, including Active Directory, Microsoft Entra ID, SecureEnvoy, DNS, DHCP and RADIUS.
• Administer Azure, AWS and Oracle Cloud Infrastructure (OCI) environments, including IaaS and Microsoft 365 services.
• Maintain data and system integrity across multi-cloud environments, ensuring Business Continuity Planning (BCP) and Disaster Recovery (DR) platforms are regularly maintained and tested.
• Act as a technical escalation point for Wintel issues, troubleshooting complex incidents and supporting incident management.
• Maintain management information (MI) reporting and ensure incident follow-up actions are completed on time.
• Ensure systems comply with internal security policies, external regulations and client accreditation requirements.
• Perform Windows operating system maintenance, patching, updates and security remediation.
• Create and maintain accurate technical documentation, troubleshooting guides and operational procedures.
• Collaborate with cross-functional IT teams to resolve complex technical issues.
• Own and maintain process documentation across multiple technical disciplines.
• Manage configuration, release and performance processes, ensuring accurate Configuration Management Database (CMDB) records and service management toolsets.
• Manage encryption solutions, including Thales KeySecure and CipherTrust.
• Administer VMware virtualisation platforms, including Site Recovery Manager (SRM), alongside Hyper-V environments.
• Manage and maintain Citrix infrastructure.

Essential Qualifications and Experience

• At least 5 years of relevant experience in Wintel engineering, Windows infrastructure support or a similar role.
• Proven experience managing public cloud environments across Azure, AWS and OCI.
• Strong knowledge of Microsoft technologies and Microsoft 365 services in hybrid environments.
• Strong hands-on scripting skills using PowerShell.
• Excellent troubleshooting and problem-solving skills, with the ability to lead technical incident resolution across multiple teams.
• Strong communication and teamwork skills.
• Ability to operate at SFIA Level 3.

Preferred Qualifications

• Microsoft and/or cloud certifications, such as MCSE or AZ-900.
• Experience with virtualisation technologies, including VMware and Hyper-V.
• Experience with x86 infrastructure, including Dell VxRail, HPE ProLiant and Cisco UCS, across hyperconverged infrastructure (HCI) and three-tier architectures.
• Experience with ITIL processes and IT service management practices.

Preferred Technical Skills

• Experience as a Senior Windows Support Engineer or in a similar infrastructure support role.
• Strong knowledge of Microsoft Windows Server operating systems.
• Hands-on experience with VMware, including Site Recovery Manager (SRM), and Citrix technologies.
• Familiarity with Active Directory, Group Policy and network protocols.
• Strong incident management, troubleshooting and root-cause analysis skills.
• Excellent communication and interpersonal skills.