Wipro

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
• Utilize blended process skills to manage multiple tasks simultaneously while maintaining high-quality service standards.
• Provide technical support for various software applications related to banking services.
• Collaborate with team members to achieve daily targets and improve overall performance metrics.
• Maintain accurate records of all interactions with customers using CRM tools.

Desired Candidate Profile

• 0-3 years of experience in voice/blended processes (banking industry preferred).
• Bachelor's degree in Computers (B.Tech) or equivalent qualification required.
• Strong understanding of Voice Process, Chat Process, International Chat Process, and Blended Process concepts.
• Excellent communication skills with ability to work effectively under pressure.