Wireless Sales Representative

Field Sales | Flexible Schedule | Performance-Based Compensation

**PLEASE DO NOT APPLY IF YOU ARE NOT LOCATED WITHIN 60 MILES OF THE LOCATION FOR THE POSITION**

Position Overview

BW Connect LLC is seeking motivated Wireless Sales Representatives to assist eligible customers with enrolling in wireless service through the federal Lifeline program.

This is a field-based sales and community outreach opportunity for representatives who are comfortable engaging with customers, generating their own traffic, explaining wireless service options, and meeting ongoing sales and performance expectations.

Representatives are expected to provide a positive customer experience while promoting available wireless plans, device upgrades, paid service options and other eligible products.

What You'll Do As a Wireless Sales Representative

• Identify and engage potential Lifeline customers
• Conduct field sales, canvassing, community outreach and approved events
• Assist eligible customers with the Lifeline enrollment process
• Explain wireless service and available plan options
• Offer qualifying customers available device upgrade options
• Promote paid monthly plan add-ons when appropriate
• Obtain valid customer contact information, including email addresses & required documents
• Complete required activation and first-usage procedures
• Maintain accurate enrollment documentation
• Follow Lifeline and BW Connect LLC compliance requirements
• Maintain required production and performance standards
• Provide professional customer service before, during and after enrollment

Performance & KPI Expectations

This is a performance-driven wireless campaign. Representatives are expected to maintain required Key Performance Indicators (KPIs) in addition to generating enrollments

Current performance expectations

Device Upgrade Attach Rate: 25%

• Representatives should effectively present available paid device upgrade options to qualifying customers.

Paid Plan Add-On Rate: 10%

• Representatives are expected to educate customers about optional paid monthly service upgrades and their additional benefits.

Valid Email Attach Rate: 10%

• Representatives are expected to obtain valid customer email addresses during qualifying enrollments.

Representatives must also follow required activation, usage, documentation and compliance procedures.

Failure to meet certain campaign KPIs may affect compensation and/or continued participation in the campaign.

We're interested in applicants with experience in:

• Lifeline/ACP wireless sales Wireless or prepaid phone sales
• Door-to-door sales
• Community outreach
• Canvassing
• Event marketing
• Retail wireless
• Food bank or community event outreach
• Working with underserved communities

Previous Lifeline experience is preferred but not required for motivated candidates willing to learn the program.

Representatives should be comfortable upselling, not simply distributing free wireless service or devices.

Requirements Applicants should have:

• Reliable transportation
• A compatible smartphone or tablet
• Reliable Internet/mobile data access
• Strong communication and customer service skills
• Ability to work independently
• Ability to travel throughout their approved sales market
• Ability to meet weekly production and campaign KPI requirements
• Ability to follow federal Lifeline and carrier compliance requirements

Current background screening as required by the campaign

Representatives must conduct enrollments within their approved market/service area and follow applicable location and enrollment requirements.

Job Types: Full-time, Contract

Pay: From $800.00 per week

Benefits:

• Flexible schedule

Application Question(s):

• Do you have your own transportation?
• Do you have a smartphone or tablet with data that can be used to submit enrollments?
• Are you comfortable working outdoors and within the community?

Experience:

• Sales: 1 year (Required)
• Customer service: 2 years (Preferred)

Ability to Commute:

• Florence, SC (Required)

Work Location: On the road