Mattel Global Business Services
WMS Analyst - Blue Yonder
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Hyderabad, Telangana, India
Work mode:
Hybrid
Published on:
17 August 2026
What they need
Role & responsibilities
- Provide Level 2 / Level 3 production support for BY WMS environments.
- Monitor WMS production jobs, interfaces, and health systems.
- Troubleshoot and resolve issues impacting warehouse operations, order processing, and shipping workflows.
- Investigate production incidents and perform root cause analysis (RCA).
- Coordinate with infrastructure, integration, and business teams to restore service quickly.
- Manage track incidents, service requests, and problem tickets in Jira/ServiceNow.
Preferred candidate profile
Bachelors degree in computer science, Information Systems, Supply Chain, or related field
3+ years of experience in Blue Yonder / JDA WMS
Strong knowledge of warehouse operations and fulfillment processes
Hands-on experience with:
MOCA queries
SQL troubleshooting
BY WMS configurations
Experience supporting DTC parcel and B2B warehouse operations
Experience with API / EDI integrations
Experience with incident management and production support processes
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