WMS COORDINATOR (KEY USER)

WMS COORDINATOR (KEY USER)

URGENT HIRING – IMMEDIATE JOINERS WELCOME

Location: Proton City, Tanjung Malim, Perak

Salary: Up to RM3,500.00 per month

Employment Type: Full-time (Permanent)

Working Days: Monday to Friday, 9.00am – 6.00pm. Saturday work as required by production

About the role

We are looking for a WMS Coordinator (Super User) to act as the main link between our warehouse operations and the IT/system development team. The role is responsible for ensuring the Warehouse Management System (WMS) is used correctly and consistently, gathering and following up system requirements and issues, training warehouse users, supporting inventory data checks, and maintaining warehouse hardware. You will help our warehouse and IT teams work together to improve both system performance and daily warehouse workflows.

Key responsibilities

• Act as the main liaison between warehouse users and the IT/system development team, including gathering, documenting and following up WMS requirements.
• Log, track and follow up system issues until they are resolved and closed.
• Prepare operation guides and user manuals, train warehouse users and provide on-site support for daily system questions.
• Ensure compliant and correct use of the WMS, and check system documents and inventory data to ensure transactions are properly recorded.
• Support stock count activities and assist in investigating discrepancies between system records and physical inventory.
• Coordinate WMS upgrades, testing and process changes, update manuals and maintain a knowledge base of issues and solutions.
• Collect feedback from frontline users and work with IT and relevant departments to improve the system and warehouse workflows.
• Perform daily maintenance of warehouse hardware (e.g. barcode scanners, printers, mobile devices and PCs) and coordinate with the IT team.
• Provide first-level on-site support for server, network and PC issues under the remote guidance of the IT team.

About you

• Diploma in Supply Chain Management, Logistics, or a related field with strong Information Technology background.
• Minimum 2 years of relevant experience in WMS, warehouse operations or inventory-related work.
• Candidates without a Diploma but with a minimum of 5 years of relevant experience in WMS or warehouse operations are also encouraged to apply.
• Hands-on experience with WMS and good knowledge of receiving, picking, outbound and stock take processes.
• Able to define requirements, log issues and deliver on-site training and clear communication to users.
• Proficient in Microsoft Office, detail-oriented and data-focused, with a strong issue-closure mindset.
• Basic knowledge of hardware troubleshooting (scanners, printers, PCs) and willingness to learn under remote guidance.
• Good command of Bahasa Melayu and English, both written and spoken, with the ability to communicate effectively with Chinese colleagues.