WMS Techno functional Support - Immediate or 15 days only

Detailed JD:

• The resources should have a minimum of 5 years of hands-on experience working with Blue Yonder (BY) solutions, along with proven expertise in supporting enterprise software delivered in a SaaS environment. They should possess a strong understanding of integration patterns between vendor-managed applications and customer enterprise systems, including the ability to analyze data flows, troubleshoot interface issues, and coordinate resolution activities across multiple platforms.

• The resources are expected to have experience operating within a tiered support model, with a primary focus on Tier 2 and Tier 3 support functions. This includes performing advanced triage activities, conducting detailed root-cause analysis, troubleshooting application, integration, and performance-related issues, and driving resolution efforts to closure. For Tier 3 responsibilities, candidates should be capable of performing code-level, database-level, or configuration-level investigations and collaborating with product engineering teams when required. All three resources must be capable of independently handling Tier 2 and Tier 3 incidents and should not be limited to Tier 1 support activities.

• In addition to technical expertise, the resources must demonstrate excellent verbal and written communication skills. They should be able to clearly document incidents, investigations, findings, and resolutions, while also effectively communicating technical concepts to both technical and non-technical stakeholders. Experience leading triage calls, coordinating with multiple vendors, engaging cross-functional support teams, and providing regular status updates during critical incidents is essential. The ability to confidently facilitate discussions, drive issue resolution, and maintain clear documentation throughout the incident lifecycle is a key requirement.

• The engagement requires resources who can work effectively in a fast-paced production support environment, prioritize multiple issues simultaneously, and maintain a strong customer-focused approach. Flexibility to support business-critical operations during off-hours is essential. The required coverage window is from 4:00 PM Central Time through 9:00 AM Central Time the following morning, ensuring continuous support coverage for critical incidents, operational issues, and escalations during the designated support period.

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