Womens Program Recovery Case Manager

JOB Summary:

The Women’s Program Recovery Case Manager plays a key role in supporting the long-term recovery and empowerment of women in The Midnight Mission’s residential program. This position integrates trauma-informed care, harm reduction principles, and evidence-based 12-step facilitation to promote healing, stability, and purpose in the lives of women with substance use disorders. This role requires deep understanding of gender-responsive approaches to addiction treatment, and a commitment to helping women build self-efficacy and safety after experiences of trauma, abuse, or homelessness.

Key Duties and Responsibilities

Trauma-Informed Case Management

• Build trusting, respectful, and empowering relationships with program participants rooted in empathy, cultural humility, and psychological safety.
• Complete strength-based, trauma-informed biopsychosocial assessments with special attention to histories of gender-based violence, parenting, complex trauma, and co-occurring disorders.
• Develop and monitor Individualized Service Plans (ISPs) with clearly defined goals that integrate recovery, housing, health, and personal growth.
• Conduct regular one-on-one case management sessions that foster healing, resilience, relapse prevention, and accountability.
• Utilize motivational interviewing, reflective listening, and harm reduction strategies in all engagement.

12-Step and Recovery Integration

• Facilitate access to 12-step programming both onsite and in the community, ensuring participants are supported in building recovery networks.
• Help participants explore their personal values, spiritual growth, and autonomy within the framework of the 12-step model.
• Collaborate with participants to build routines and rituals that support ongoing abstinence and reduce relapse risk.
• Work collaboratively with sponsors, peer support staff, and clinicians to ensure holistic support.

Service Coordination & Advocacy

• Provide warm hand-offs and direct referrals to community partners for services such as mental health treatment, domestic violence support, childcare, legal aid, and medical care.
• Support clients through complex systems navigation (e.g., CalWORKs, courts, immigration, reunification with children).
• Participate in interdisciplinary team meetings to ensure continuity of care and whole-person support.
• Actively advocate for participants' needs in all systems of care.

Program Leadership & Collaboration

• Help cultivate a program culture that prioritizes emotional safety, dignity, consent, and choice.
• Co-facilitate psychoeducational groups on recovery, empowerment, boundaries, parenting, and wellness.
• Uphold program rules with consistency and compassion, helping participants repair ruptures and reflect on triggers.
• Contribute to continuous program improvement through feedback, documentation, and collaboration with supervisors.

Documentation & Compliance

• Maintain timely and accurate records in the Homeless Management Information System (HMIS) and internal databases.
• Track participant progress, challenges, and outcomes through structured documentation aligned with funding and compliance requirements.
• Prepare incident reports, case notes, assessments, and monthly reports as needed.

Health Education & Evidence-Based Group Facilitation

• Design and facilitate trauma-informed, evidence-based recovery groups that support self-awareness, relapse prevention, emotional regulation, and long-term healing.
• Provide health education on topics such as nutrition, sexual health, stress management, boundaries, and healthy relationships—tailored specifically for women in recovery.
• Utilize curricula aligned with best practices from SAMHSA, CCAPP, and feminist-informed care frameworks.
• Foster an emotionally safe, inclusive group environment that encourages peer connection, vulnerability, and empowerment.
• Adapt group content to accommodate diverse learning needs, cultural identities, literacy levels, and trauma histories.
• Center participant voice, autonomy, and lived experience in all group discussions and activities.

Intake, Screening, and Orientation

• Greet all new participants with warmth, respect, and a nonjudgmental presence to foster initial emotional safety and rapport.
• Conduct trauma-informed screenings and comprehensive assessments upon entry, with sensitivity to histories of substance use, trauma, mental health, parenting, and housing instability.
• Collaborate with clinical and program staff to determine appropriate level of care and ensure immediate needs are addressed (e.g., medical referrals, crisis intervention, hygiene needs).
• Clearly explain program structure, expectations, and participant rights during orientation, ensuring accessibility across literacy levels and cultural identities.
• Guide participants through the intake paperwork and ensure understanding of consents, confidentiality, and available supports.
• Introduce participants to the community through an intentional welcome process that reduces stigma and builds early engagement.
• Establish initial Individualized Service Plans in partnership with the participant, centered on their recovery goals, needs, and strengths.

Education and Experience:

• High School Diploma or equivalent required; Associate’s or Bachelor's Degree in Human Services, Psychology, or a related field preferred.
• Current RADT certification; CADC I or II strongly preferred.
• Minimum of 2 years of experience in addiction recovery, case management, or trauma-informed care.
• Prior experience working with women, survivors of violence, and those with co-occurring disorders strongly preferred.

Knowledge, Skills & Abilities:

• Deep understanding of gender-responsive addiction recovery and trauma-informed care principles (per SAMHSA & CCAPP guidance).
• Working knowledge of the 12-step philosophy and recovery community resources.
• Strong emotional intelligence, patience, and ability to hold space for others without judgment.
• Crisis de-escalation and conflict mediation skills.
• Excellent verbal, written, and interpersonal communication.
• Ability to maintain confidentiality, clear boundaries, and cultural responsiveness in all interactions.
• Competency in Microsoft Office and case management systems (HMIS preferred).
• Bilingual in Spanish highly preferred.

Organizational Culture Expectations:

• Embody The Midnight Mission’s values of compassion, dignity, and service.
• Champion a feminist, strength-based approach to healing and community care.
• Engage in regular training and supervision to enhance trauma-informed and culturally responsive practices.
• Be accountable to both program structure and participant growth, modeling integrity and humility.

Physical & Work Requirements:

• Ability to sit, stand, walk, bend, and lift up to 20 lbs.
• Ability to navigate indoor and outdoor environments in both residential and outreach settings.
• Occasional travel for client appointments, program meetings, or training sessions.

OR

Any combination of academic education, professional training or work experience which demonstrates the ability to perform the duties of the position.