Women's Services Team Leader

Women's Services Team Leader

Location: Jandakot, WA
Employment Type: Full-Time (12 months Maternity Leave Cover)

Who are we?

Outcare provides person centred care for people whose circumstances place them at risk of entry to the criminal justice system, or who are currently serving a sentence. The purpose of Outcare is to support people to regain direction and reintegrate into the community.

Our Aboriginal Throughcare program is based in our suite of Justice supports. The program comprises a variety of supports to men, women, and young women. It also comprises family domestic violence support. Case managers in our Aboriginal Throughcare program co-design support plans with clients and remove barriers to successful engagement with community services.

About the Role

Reporting to the Women's Services Lead, you will provide day-to-day leadership, supervision and operational coordination across the Women's Services program. You will play a key role in supporting staff, maintaining service quality, managing workloads, and ensuring women receive safe, effective and person-centred support.

Key Responsibilities

• Lead, supervise and support a team of Women's Services Case Managers.
• Coordinate day-to-day service delivery and operational activities.
• Monitor caseloads and workloads to ensure effective service delivery.
• Provide coaching and guidance on complex client matters.
• Promote trauma-transformative, culturally responsive and client-centred practice.
• Support staff performance, wellbeing and professional development.
• Ensure compliance with organisational policies, safeguarding requirements and contractual obligations.
• Identify and escalate operational risks and complex client concerns.
• Develop and maintain strong relationships with internal and external stakeholders.
• Contribute to program reporting, performance monitoring and continuous improvement.

About You

To be successful in this role, you will have:

Essential

• A qualification in Social Work, Community Services, Counselling or a related discipline, or equivalent experience.
• Experience supporting individuals with complex needs within community services, justice, homelessness, family and domestic violence, or related sectors.
• Previous experience supervising, mentoring or coordinating staff.
• Strong knowledge of trauma-informed/trauma-transformative and person-centred practice.
• Excellent communication and relationship-building skills.
• Experience managing workloads, priorities and service delivery outcomes.
• Strong administrative and reporting skills, including experience using Microsoft Office and client management systems.

Desirable

• Experience working in women's services and/or justice reintegration programs.
• Knowledge of safeguarding, compliance and community services frameworks.
• Experience coaching and developing staff capabilities.

What We Offer

• An opportunity to make a genuine difference in the lives of women and families.
• A supportive and values-driven workplace.
• Ongoing professional development and leadership growth opportunities.
• Access to Employee Assistance Program (EAP).
• Salary packaging benefits.

Employment Requirements

Successful applicants will require:

• Current Driver's Licence.
• Ability to obtain and maintain a Working with Children Check and NDIS Worker Screening Check.
• First Aid and CPR
• Australian Citizenship, Permanent Residency or a valid Australian work visa.

Apply Now

If you are an experienced leader who is passionate about supporting women to achieve safe, stable and positive futures, we'd love to hear from you.

Outcare is committed to diversity, inclusion and child safeguarding. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people with lived experience relevant to the communities we serve.