Work Based Learning Intern - IT

Job Summary

• Technical Support Intern is to assist with the maintenance of computer hardware and software systems. Intern will aid in resolving technical issues concerning client’s daily operation or software infrastructure. A Technical Support Intern will also support computer software integration by diagnosing and troubleshooting common problems.

Job Requirements

• Minimum Education

• Some College – associates or bachelor’s level program

• Minimum Work Experience

• No previous experience

• Required Licenses/Certifications

• Required Skills, Knowledge, and Abilities

• Written and oral communication skills

• Ability to use critical thinking skills to analyze and solve problems

• Ability to manage multiple deadlines and tasks

• Ability to work successfully in a team environment

• Occasional night, weekend, and holiday work

• Occasional off-campus and overnight travel for site visits and training

• Customer service or helpdesk experience helpful

• Familiar with Microsoft Office products including Excel, Word, and PowerPoint

• Perform minor maintenance and repair to Information Technology Services equipment

• Replace cartridges, paper and other consumables as needed on printers

• Provide troubleshooting solutions for computer or operating system issues that affect daily activities

• Install, monitor, and uninstall PCs/Printers/Scanners/Mobile/Peripherals/etc

• Hospital rounding

• Media support

• Work request

• Reporting

• Designated Driver

• Yes

• OSHA Category

• 3 - Low Risk