Workers' Compensation Claims Supervisor | Texas

Employment Type: Direct Hire
Industry: Workers' Compensation Claims Administration
Location: Texas

Position Overview

We are recruiting for an experienced Workers' Compensation Claims Supervisor to join an established claims administration organization. This position is responsible for overseeing the daily operations of a workers' compensation claims team, ensuring quality claims handling, regulatory compliance, and strong client service.

The ideal candidate will have extensive Texas workers' compensation claims experience, strong technical knowledge, and a proven ability to lead, coach, and develop claims professionals.

Key Responsibilities

• Supervise and support a team of Workers' Compensation Claims Examiners and Claims Assistants, providing daily guidance, coaching, and performance oversight.
• Oversee claims assignments, caseload distribution, and workflow to ensure timely and effective claims administration.
• Provide technical guidance on complex claims, coverage questions, compensability, reserves, settlements, and regulatory requirements.
• Monitor claims handling practices to ensure compliance with Texas workers' compensation laws, client service requirements, and established procedures.
• Review and approve claims payments and other transactions within designated authority levels.
• Assist with escalated claims issues, including claimant concerns, vendor matters, and client service requests.
• Evaluate team performance, identify training needs, and support professional development.
• Review claims files, participate in audits, and implement improvements to claims handling practices.
• Prepare and review client reports, monitor service performance, and participate in client meetings and file reviews.
• Coordinate claims coverage during staff absences and vacancies to maintain service continuity.
• Collaborate with internal leadership and other departments to address operational needs and client service priorities.

Qualifications

• Minimum of 5 years of workers' compensation claims experience, with strong knowledge of Texas jurisdictional requirements.
• Previous supervisory or team leadership experience within workers' compensation claims administration.
• Thorough understanding of Texas workers' compensation laws, regulations, claims procedures, and medical terminology.
• Demonstrated ability to coach, mentor, and develop claims professionals.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and client expectations.
• Experience reviewing claims files, monitoring quality standards, and supporting compliance initiatives.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills, including the ability to interact effectively with clients, claims professionals, and leadership.
• Proficiency with claims management systems and Microsoft Office applications.
• Bachelor's degree preferred, or an equivalent combination of education and relevant experience.

Ideal Candidate

We are particularly interested in professionals who combine hands-on Texas workers' compensation claims experience with strong people-management skills. Successful candidates will be comfortable providing technical direction, managing team performance, resolving escalated claims issues, and maintaining positive client relationships.

Interested in Learning More?

If you have a background supervising Texas workers' compensation claims teams and are interested in exploring a new opportunity, we welcome the chance to connect.

Apply today for confidential consideration.