Work Control Supervisor

Our team is looking for an organized and analytical professional. A successful candidate will have strong communication and problem-solving skills to support a rewarding customer mission.

Summary

In addition to meeting the necessary qualifications the selected candidate must be comfortable working in a dynamic and high-energy environment. This position will be based in Japan, primarily at a customer location aboard MCAS Iwakuni in support of a Base Operations & Support contract with the Department of Defense (DoD)/Navy- Marine Corps.

Performance Location: The individual filling this position will be supporting Amentum on a contract for the US Department of Defense and working at the Marine Corp Air Station, Iwakuni, Japan.

Working Environment: Non-SOFA assignment, as such if a Company work sponsorship will be required, per Japanese visa processing requirements, the applicant must have either (10) years of related experience or a (4) year degree in related field.

Work Schedule: This position works eight hours/day five days a week minimum. The candidate participates in a 24/7 duty phone rotation.

Major Duties and Responsibilities:

• Train, mentor, schedule and supervise personnel assigned to the in country Work Control section
• Serves as the primary interface and point of contact between the Work Control section and other sections/departments such as Deliverables, QEHS and Facilities for data analysis and information requests
• Assists in the managing, dispatching and follow up of service requests and preventive maintenance work under the Base Operations and Support contract.
• Monitors BOSC assigned work orders throughout process timeline, assists with processing tasks within Amentum Maximo as well as USMCmax.
• Assists with follow ups to the customer and subcontractor personnel to ensure work is performed in a timely manner and meets expectations.
• In conjunction with a team of Planner/Schedulers, assists with scheduling work to be performed
• Track work orders for timely completion, provide analysis and insight into areas not meeting key performance indicators.
• Perform general office administrative duties such as preparing reports and summaries using standard Office software.
• Perform other duties as assigned.

Minimum Acceptable Experience and Qualification Levels:

• Prior experience in an operations and maintenance or construction environment is preferred but not required.
• Previous experience with a work order management system such as a Maximo or SAP based CMMS is preferred.
• Must be an experienced user of Microsoft office suite.

Expected Skills and Competencies:

• Possesses and demonstrates a positive focus on achieving outstanding customer satisfaction, handling issues or complaints with tact and diplomacy
• Constantly seeks ways to improve and promote quality of work product
• Able to multi-task and not lose focus on work order being recorded while answering a customer query of another work order status

Education:

• High school diploma or GED required.

Language Requirements:

• Must be bilingual in speaking English and Japanese
• Reading and writing Japanese preferred
• Must have excellent oral and written communication skills sufficient to effectively communicate with employees, management, and the client.

Professional Licenses & Certifications: N/A

Other Requirements:

• Candidate must possess a valid passport of home country with a minimum of 12 months remaining to expiration date. If not currently a resident of Japan
• Will be expected to obtain a company-sponsored Japanese Work Visa if not currently a resident of Japan
• Position does not typically require the applicant to drive in the performance of work duties. If applicant is eligible to operate a Company provided vehicle the applicant must be legally authorized to operate a vehicle safely in the Country of Japan as well as aboard the installation. Vehicle operators will be subject to US Military traffic citation point system.
• Transportation is not provided to locally hired personnel for the purpose of commute to and from the workplace. Non-locally hired are expected to obtain and maintain the legal ability to operate a Company provided vehicle both on and off the installation for the purpose of commute and/or on-site transportation. Those unable to obtain and maintain the legal means to operate a motor vehicle in Japan or aboard the installation will be responsible for their own transportation for all purposes.
• No clearance requirement. Must be able to obtain and maintain facility credentials/authorization.