[Work From Home] Customer Service Executive

Experienced Customer Executive | Work From Home

• Location: Remote
• 100% Work From Home
• Working Schedule: 6-day work week
• Weekly Rotating Shifts: 7:00 AM–3:00 PM / 8:00 AM–4:00 PM / 2:00 PM–10:00 PM (Singapore Time)

Ready to take your customer service career to the next level?

We are a growing home services company looking for a proactive and customer-focused Customer Experience Executive to join our remote team in Indonesia.

You'll be part of the team responsible for delivering a smooth and positive experience to our Singapore customers — from managing bookings to solving problems and ensuring every customer receives timely and professional support.

If you're confident communicating in English, enjoy solving problems, and can stay organised in a fast-paced environment, we want to hear from you!

What You'll Be Doing

• Respond to customer enquiries through our in-house system professionally and promptly.
• Manage customer bookings, rescheduling, cancellations, and follow-ups.
• Handle customer concerns and find appropriate solutions.
• Coordinate closely with our Operations team to ensure smooth service delivery.
• Follow company SOPs and maintain high customer service standards.
• Take ownership of customer cases and ensure proper follow-up.

What We're Looking For

• Minimum Diploma (D3) or Bachelor's Degree (S1) in any field.
• Minimum 1–2 years of experience in Customer Service, Customer Experience, Call Centre, or a related role.
• Excellent command of English — both written and spoken.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict-resolution abilities.
• Responsible, organised, and detail-oriented.
• Able to multitask and perform well in a fast-paced environment.
• Able to work independently with minimal supervision.
• Own a laptop or desktop with a reliable internet connection.
• Willing to work weekends as part of the rotating work schedule.

You'll Have an Advantage If You Have

• Experience supporting international customers.
• Experience with CRM or customer support systems.
• Experience in home services, hospitality, e-commerce, or other service-based industries.

Why Join Us?

• IDR 7,000,000/month competitive salary
• 100% Work From Home
• Opportunity to work with international based company
• Career growth and development opportunities
• Supportive and collaborative team environment
• Gain experience supporting an international market

Ready to Apply?

Please submit your CV in English when applying.

Applications without an English CV will not be considered.

We appreciate every application; however, only shortlisted candidates will be contacted for the next stage of the recruitment process.

If you're proactive, responsible, customer-focused, and ready for your next career opportunity, we'd love to hear from you.

Apply now!

Work Location: In person