Work Order Clerk

POSITION SUMMARY

The purpose of the Work Orders Clerk position is to perform clerical and receptionist duties for the Asset Management/Section 8 Department of the High Point Housing Authority (“HPHA” or “Agency”). The employee is responsible for entering data into computer system, answering the telephone, assisting residents with complaints, receiving and assigning work orders, and filing.

All activities must support the Agency’s strategic goals and objectives and produce results that accomplish the goals and functions of the Asset Management/Section 8 Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below illustrate of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.

· Performs administrative duties for the Asset Management/Section 8 Department, which includes typing, creating and updating spreadsheets, and operating office equipment such as copiers and printers.

· Answers telephone calls for the Asset Management/Section 8 Department. Determines the nature of each call, and either provides information or transfers to the appropriate personnel.

· Generates, processes, and distributes work orders to field maintenance personnel; checks time on work orders; ensures that work orders are filled out completely; enters data concerning new and completed work orders in order to close out the order.

· Maintains the work order log.

· Checks stock numbers on materials.

· Greets any residents who visit the department. As appropriate, answers questions or directs visitors to the appropriate staff member.

· Operates cell phone in dispatching maintenance trucks.

· Maintains timecards for Maintenance department.

· Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job competencies.

Job Competencies

· Knowledge of the methods, procedures and policies of the HPHA, as are relevant to the performance of the essential duties of the Work Orders Clerk.

· Knowledge of principles and practices of performing clerical and receptionist tasks.

· Knowledge of the laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position.

· Knowledge of the organization of the department, and of related departments and agencies.

· Recognizes any occupational hazards and adheres to any safety precautions inherent in performing the essential functions of the work.

· Knowledge of terminology and related professional languages used within the department as such pertains to work responsibilities.

· Knows how to maintain cooperative and effective relationships with intra and interdepartmental personnel, as well as any external entities with whom the position interacts.

Education and/or Experience

High school diploma or equivalent, with at least one (1) year of experience or training involving general business, typing, public relations, computer skills, and data entry. An equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations

Possession of a valid, North Carolina driver’s license and the ability to be insurable under the Agency’s automobile insurance plan at the standard rate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to maintain a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; repetitive keyboarding; reaching and grasping; moving about the office; interacting with non-HPHA personnel and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via e-mail and telephone. The employee must occasionally transport weight up to 30 to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position generally works in a standard, climate-controlled, office environment. The noise level in the work environment is usually moderate. There are occasions when the position is required to visit warehouse and/or storage areas and/or attend off-site meetings. There may be infrequent exposure to high temperatures and/or loud noises.

READ AND ACKNOWLEDGE

The Housing Authority of the City of High Point is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Chief Executive Officer.

Employment with The Housing Authority of the City of High Point is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person