Work Station Technician II

ABOUT SHERIDAN MEMORIAL HOSPITAL
Sheridan Memorial Hospital is a progressive, state-of-the-art facility nestled beneath the Big Horn Mountains in beautiful Northeast Wyoming. Founded over 100 years ago, Sheridan Memorial is licensed for 88 beds with over 60 physicians who provide primary medical care and specialty care in more than 15 areas. We are proud of our more than 700 employees who provide personalized, patient-centered care in a healing environment. When people think of excellent healthcare, they think of Sheridan.

JOB SUMMARY
The Information Systems Department is dedicated to making information quickly and easily available to facilitate health care providers in giving the highest quality care. As a part of the Information Systems team, the Workstation Technician assists staff at local and remote locations with technical support of desktop computers, applications, and related technology. Support includes installation and testing of computer systems and peripherals within established guidelines. This position must be able to capture and understand reported issues and independently identify proper solutions.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Highly Visible member of the Information Systems Team.

• Leads with Humility while putting customer service first.

• Maintains Workstation Hardware Inventory

• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from users.

• Independently performs a variety of computer systems administration and support tasks, including the following: Desktop and workstation support, PC hardware and software troubleshooting, hardware/software installation, utilize remote maintenance tools to solve first and second-level technical support calls, may include low-to-mid level network and application administration functions.

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

• Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully.

• Works with procurement staff to purchase hardware and software.

• Other duties as required.

MINIMUM REQUIREMENTS - Education / Experience / License and Certifications

• An Associate’s degree in Management Information Systems (MIS), Computer Science or a related field, preferably supplemental by advanced course work in MIS; or any equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities.

• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.

• Experience installing software, patches, updates on Desktops, Laptops, and Servers.

• Experience troubleshooting basic network, software, printing problems.

• Qualifications: The ideal candidate would require the following qualifications: A+ or MCSE

• Five years of experience supporting Window Operating Systems and desktop/laptop PCs.

Additional Skills

• Ability to communicate in English; both verbally and in writing

• Good communication skills

• Excellent customer service skills

• Knowledge of Word, Excel, PowerPoint and Access expected

• Efficient use of MHSC help desk application is required

• High attention to detail and accuracy.

• Ability to organize and prioritize tasks.

• Customer Service Experience, required.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products. Pre-employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.

Location: Sheridan Memorial Hospital · Information Systems and Informatics
Schedule: Full Time, Days, M-F 8-5