Work Study, Student Support (Student Support Services)

Department: Student Support Services

Location: Western Campus

Reports To: Program Manager, Student Support Services

Recruitment Type: Internal

Requisition ID: req7481

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Job Description:

Learning Objectives

Position Summary

The TRIO Student Support Services (SSS) Student Assistant serves as a student ambassador for the program by providing front-line customer service, supporting student engagement initiatives, assisting with program events and workshops, and helping maintain the program's social media presence. This position offers valuable leadership experience while ensuring that TRIO participants receive a welcoming and supportive experience.

The Student Assistant also provides a student perspective in program planning and development to help ensure activities and services meet the needs and interests of TRIO students.

Essential Duties and Responsibilities

Front Desk and Student Engagement

• Greet students, visitors, and guests in a friendly and professional manner.
• Serve as the first point of contact for students entering the TRIO office.
• Answer basic questions regarding TRIO services, events, and resources.
• Assist students with scheduling appointments and connecting with TRIO staff.
• Maintain a welcoming and organized office environment.
• Monitor student traffic and assist with sign-in procedures.

Social Media and Communications

• Assist with creating and posting content on TRIO SSS social media platforms.
• Develop student-centered content including photos, videos, testimonials, and event promotions.
• Promote TRIO activities, workshops, scholarships, transfer opportunities, and student success stories.
• Help maintain a consistent and positive TRIO brand image.
• Collaborate with staff to increase student engagement through digital communications.

Program and Event Support

• Assist with planning, setup, execution, and cleanup of TRIO workshops, events, transfer visits, and special programs.
• Help prepare materials and supplies for events and student activities.
• Support student check-in and attendance tracking during programs.
• Assist with outreach efforts including tabling, recruitment events, and information sessions.
• Encourage student participation in TRIO activities and services.

Student Leadership and Program Input

• Provide feedback on student interests, concerns, and emerging needs.
• Participate in brainstorming and planning sessions for student activities and events.
• Serve as a student voice to help shape engaging and relevant programming.
• Assist in identifying creative ways to increase student involvement and program visibility.

Administrative Support

• Perform basic clerical tasks such as filing, copying, data entry, and organizing materials.
• Assist with inventory of office and event supplies.
• Maintain confidentiality of student records and information in accordance with FERPA guidelines.
• Complete other duties as assigned by the Program Manager.

Skills and Competencies

• Customer Service
• Communication and Interpersonal Skills
• Social Media Content Creation
• Organization and Time Management
• Event Planning Support
• Leadership and Initiative
• Creativity and Problem Solving
• Teamwork and Collaboration
• Cultural Awareness and Inclusion

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift and carry materials up to 25 pounds for event setup and office operations.

Learning Outcomes

By serving in this role, the Student Assistant will:

• Develop professional communication and customer service skills.

• Gain experience in event planning and program development.

• Strengthen leadership and teamwork abilities.

• Learn social media marketing and content creation strategies.

• Enhance problem-solving and organizational skills.

• Build confidence as a student leader and advocate.

• Consistently maintain 6 credit hours each semester;

• Maintain satisfactory academic progress;

• Adhere to College's confidentiality policy;

• Successfully pass background/drug screening;

• Answer phone and take messages;

• Clerical duties such as filing, data entry, copying and faxing;

• Open and sort mail;

• Strong interpersonal communication skills;

• Willingness to learn new technology;

• Assist with special projects;

• Other duties as assigned.

• Consistently maintain 6 credit hours each semester;

• Maintain satisfactory academic progress;

• Adhere to College's confidentiality policy;

• Successfully pass background/drug screening;

• Answer phone and take messages;

• Clerical duties such as filing, data entry, copying and faxing;

• Open and sort mail;

• Strong interpersonal communication skills;

• Willingness to learn new technology;

• Assist with special projects;

• Other duties as assigned.

Special Note: Number of Openings (2)

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.