Workday AMS Technical Consultant

Preferred Skills & Experience

• Current Workday Integration and/or Workday Studio certification is highly preferred.
• Relevant Experience
• Minimum 3-4 years of hands-on experience in developing and supporting Workday Integrations within an AMS or production support environment.
• Strong experience in at least three of the following technologies:
• Web Services (REST and/or SOAP), XML / XSLT.
• Enterprise Interface Builder (EIB), Workday Cloud Connect and Workday Studio
• AMS / Production Support Expertise
• Experience in Application Managed Services (AMS) or production support models, including:
• Incident, problem, and change management processes
• Monitoring, troubleshooting, and resolving integration issues
• Handling SLA-driven support and prioritization of tickets
• Root cause analysis and continuous improvement
• Communication & Collaboration
• Excellent verbal and written communication skills with the ability to interact effectively with business users and technical teams.
• Ability to build strong relationships and collaborate with cross-functional stakeholders in a support-driven environment.
• Analytical & Documentation Skills
• Strong analytical capabilities to analyze incidents, translate business requirements, and provide scalable support solutions.
• Experience in maintaining technical documentation, knowledge articles, and runbooks for AMS support.
• Continuous Improvement
• Ability to assess Workday updates/releases, evaluate impact on existing integrations, and adopt new features as applicable.
• Proficiency in documenting solutions, fixes, and enhancements using ticketing systems (e.g., ServiceNow, JIRA).
• Focus on process optimization and automation to improve support efficiency and reduce recurring issues.
• Continuous Learning & Knowledge Sharing
• Willingness to learn new tools, technologies, and Workday features in an evolving AMS landscape.
• Ability to mentor team members, contribute to knowledge transfer, and support team capability building.
• Technical Tools & Utilities
• Familiarity with tools such as:
• Notepad++, UltraEdit, Oxygen XML Editor
• Beyond Compare, AQT, ASAP Utilities
• Experience with integration monitoring tools and ticketing systems is a plus.
• Location: Bangalore/Chennai/Pune/Noida/Jaipur