Workday Business Analyst

About the role

Working across business and technology teams, you'll be responsible for investigating and resolving Workday issues, managing stakeholder expectations, and improving support outcomes. The successful candidate will be comfortable moving between operational support activities and business analysis responsibilities, bringing a hands-on approach to problem solving and continuous improvement.

Key responsibilities

• Analyse, investigate and troubleshoot Workday support tickets and system issues
• Perform root cause analysis and work with technical teams to drive resolution
• Partner with business stakeholders to understand issues and recommend solutions
• Support BAU operations and contribute to ongoing platform stability and performance
• Analyse integrations, data flows and system dependencies across the Workday ecosystem
• Gather, document and validate business and technical requirements
• Facilitate workshops and stakeholder discussions
• Develop process maps, user stories and business analysis artefacts
• Identify opportunities to improve support processes, documentation and user experience
• Act as a key link between business users, support teams and technical specialists

About you

• Demonstrated experience supporting and troubleshooting Workday environments
• Strong Business Analysis experience within complex enterprise organisations
• Experience managing incidents, service requests and support queues
• Proven ability to perform root cause analysis and resolve complex system issues
• Knowledge of Workday integrations and interconnected systems
• Strong stakeholder engagement and communication skills
• Ability to balance operational support responsibilities with business analysis activities
• Experience documenting requirements, processes and solution recommendations

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