Workday HCM Technofunctional Consultant

Job Title: Workday HCM Administrator

Location: Gurgaon
Experience: 4-7 Years
Employment Type: Full-Time

Job Description

We are looking for an experienced Workday HCM Administrator/Analyst to manage and support the organization's Workday environment. The ideal candidate will possess strong hands-on experience with Workday HCM administration, security, business process configuration, reporting, integrations, and production support.

This role will be responsible for maintaining the integrity, security, and performance of the Workday platform while ensuring seamless support for HR, Payroll, Compensation, and other business functions.

Key Responsibilities

Workday Administration & Configuration

• Administer and configure Workday tenants, business processes, notifications, templates, and organizational structures.
• Perform master data maintenance, mass data uploads through EIB, data audits, and reconciliations.
• Support tenant management activities and environment administration.

Security & Compliance

• Configure and maintain security groups, roles, and domain security policies.
• Manage SSO/MFA integrations and access controls.
• Execute Joiner, Mover, and Leaver (JML) processes and associated downstream access changes.
• Conduct periodic access reviews, recertification exercises, and support audit requirements.

Incident & Service Request Management

• Provide L2 support for Workday incidents and service requests.
• Troubleshoot and resolve system issues within agreed SLAs.
• Coordinate with Workday/vendor support teams for escalations and issue resolution.
• Conduct root cause analysis and maintain knowledge base documentation.

Integrations & Data Management

• Monitor and support Workday integrations, including Core Connectors, EIBs, and Studio-based interfaces.
• Troubleshoot integration failures and manage error queues.
• Support integrations with Payroll, Identity Management, ITSM, Compensation, and other business systems.

Reporting & Analytics

• Develop and maintain custom reports, dashboards, and calculated fields.
• Deliver business insights through Workday reporting capabilities.
• Ensure reporting accuracy and data governance standards.

Change & Release Management

• Assess Workday bi-annual releases and evaluate business impact.
• Coordinate regression testing, UAT activities, and deployment planning.
• Support high-volume business cycles such as compensation reviews, payroll processing, and performance appraisals.

Documentation & Process Improvement

• Maintain SOPs, runbooks, process maps, and support documentation.
• Contribute to service reporting and continuous improvement initiatives.

Required Skills & Experience

• 4-7 years of experience in Application Support, HRIS Administration, or Workday Support.

• Hands-on experience with Workday HCM in a production environment.

• Strong knowledge of:

• Workday Security Configuration

• Business Process Framework

• EIB (Enterprise Interface Builder)

• Workday Reporting & Calculated Fields

• Tenant Administration

• Experience troubleshooting Workday integrations and interfaces.

• Familiarity with ITSM tools and ticket management processes.

• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Workday Pro Certification in HCM, Security, Reporting, or Integrations.
• Exposure to Compensation, Payroll, Talent, or Engagement modules.
• Experience supporting global users across multiple time zones.
• Knowledge of HR technology ecosystems and enterprise SaaS applications.

Interested candidates share their updated profile at [email protected]