Workday Support Specialist - HR Shared Services

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

This is a brief overview of the position

Workday Support Specialist is responsible for providing Workday support to employees across all entities. The role focuses on resolving ServiceNow tickets, maintaining accurate employee data, processing updates and corrections, and supporting HR processes throughout the employee lifecycle. The specialist works closely with HR Shared Services, HRBPs, Recruiters, Payroll, and Technical teams to ensure efficient service delivery and a positive user experience.

Key Responsibilities:

• Resolve Workday inquiries through ServiceNow within SLA targets.
• Support employees with Workday questions and transactions via email, teams and ServiceNow tickets.
• Process Workday data updates and corrections.
• Support employee lifecycle processes and maintain accurate data in Workday.
• Collaborate with HR, Payroll, Recruiting, and Technical teams to resolve cases.
• Investigate and troubleshoot Workday related issues.

Required Skills & Qualifications

• Experience in HR Operations, HR Shared Services, or HR Systems support.
• Experience with Workday is an advantage.
• Strong problem - solving and case resolution skills.
• Ability to work effectively with cross-functional HR teams.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to data accuracy.
• Good organizational and time management skills.
• Willingness to learn and continuously develop Workday knowledge.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.