Workday Team Manager

Workday Team Manager:

This role serves as the central Workday Product Owner / Program Manager responsible for unified intake, prioritization, Jira work tracking, Power BI dashboard transparency, Workday Production Board / Change Control Board cadence, and business feedback loops across HR, Finance, Accounting, Technology, Support, Compliance, Security, AMS/vendor partners, and offshore delivery resources.

Overall Experience: 10+ Yrs

Location: Bangalore/Chennai

Mode: Work from Office

Job Functions

1. Drive Product Delivery and Management 40%

• Own the ongoing design, deployment, and maintenance of Workday HCM and/or Finance systems.
• Develop Workday roadmaps in partnership with the Core Enterprise Product Owner.
• Collaborate with cross-functional Product Owners on operating-model discussions and Workday solutions.
• Stay updated on Workday releases and provide strategic direction to Functional Leads and the Workday Administrator.
• Lead the Change Control Board (CCB) to ensure alignment and awareness of production tenant changes.
• Act as a consultative partner to business and functional leaders to improve service delivery.
• Share accountability for Workday data governance, security, and compliance with the Workday Administrator.
• Create and present executive-level reporting on Workday initiatives.
• Own the unified Workday intake and demand-management process for incidents, requests, enhancements, changes, and projects.
• Ensure Jira hygiene, including categorization, ownership, priority, target dates, blockers, status, CCB requirements, and closure evidence.
• Own the Workday Power BI accountability dashboard covering backlog aging, ticket volume, SLA performance, open decisions, blocked work, and delivery status.
• Coordinate SteerCo and Production Board inputs to align business priorities, technology, support, security, compliance, and vendor execution.
• Govern AMS/vendor and offshore delivery queues to ensure compliance with WEG’s intake, approval, testing, evidence, and reporting processes.

2. Lead and Coach the Workday Team – 40%

• Balance day-to-day Workday support with strategic enhancements and projects.
• Promote continuous learning and professional development within the team.
• Develop and support offsite employees.
• Establish clear role charters, backup coverage, cross-skilling expectations, and escalation paths.
• Coordinate Functional Leads, Reporting/Dashboard Lead, Business Analyst, Architect, Developer, Systems Administrator, Support, and offshore resources.
• Hold internal and vendor resources accountable for weekly status reporting, aging-ticket reviews, quality standards, and business feedback.
• Manage shadow and reverse-shadow transitions for offshore resources.
• Track transition readiness, duplicate requests, defects, rework, and BAU handoff criteria.

3. Support Special Projects as Needed – 20%

• Lead the development of the Workday ticketing system and aligned support model.

• Partner with the Workday Business Analyst / Project Manager to maintain system and process documentation.

• Create and maintain Workday operating-model documentation, including:

• Request taxonomy and intake process

• CCB criteria

• SteerCo charter

• Role RACI

• Tenant strategy

• Vendor governance model

• Evidence-retention standards

• Partner with Technology, Security, and Compliance to ensure alignment with:

• Access control and least privilege

• Production-change management

• Data privacy

• Audit and SOC-style evidence requirements

Education & Skill Requirements

• Bachelor’s degree or equivalent experience in HR/Finance information systems management.
• 4+ years of Workday experience or training preferred.
• 4+ years of Financial Services experience or equivalent.
• 4+ years of Business Analysis, Development, or related technology experience preferred.
• People leadership experience required; 3+ years preferred.
• Proficiency in Microsoft Office Suite or related tools.
• Strong confidentiality and communication skills.
• Experience managing Agile initiatives and day-to-day operational requests.
• Strong Agile and traditional project-management skills.
• Ability to manage multiple priorities and build strong stakeholder relationships.
• Ability to communicate objectives, plans, status, and results clearly.
• Agile, curious, and creative approach to decision-making and delivery.
• Experience managing enterprise application intake, backlog prioritization, Jira or comparable tools, dashboards, and vendor governance.
• Ability to translate business demand into prioritized work packages.
• Ability to coordinate delivery across business owners, functional leads, technology, security, reporting, support, and external vendors.