Worker Care Specialist

Worker Care Specialist - Gi Group

Location: Leicester (Hybrid)

Contract: 6-month fixed-term contract (FTC)

Hours: 37.5 per week

Salary: Up to£28,000 per annum (DOE)

We’re looking for a detail-focused Worker Care Specialist to support worker administration, pre-payroll and pre-invoicing activities. You’ll help ensure records are accurate, processes are compliant and pay and billing are completed on time, while providing a helpful and responsive service to workers and stakeholders.

Key responsibilities

• Manage end-to-end worker administration including document verification, contract issuance and amendments/extensions, medical checks (where required), qualification/certificate tracking and exit documentation.
• Prepare and review pre‑payroll and pre‑invoice packs to ensure accuracy ahead of pay runs and client billing.
• Respond promptly to worker and operational queries about pay, contracts and administration, providing clear, accurate information.
• Monitor time and attendance data, process timesheets and absence records, and manage adjustments including bonuses, deductions and other pay variances.
• Ensure ongoing compliance with legislation, client requirements and internal processes; identify and escalate risks or changes that may impact pay, invoicing or margin.
• Work closely with Operations, Sales, Payroll and Finance to resolve issues, control labour costs and protect margin, maintaining clear communication and ownership.
• Support continuous improvement initiatives, contribute to process documentation and act as a subject-matter contact for the Care Team and apprentices.

What we’re looking for

• Experience in workforce administration, HR operations or payroll coordination; staffing or agency back-office experience is desirable.
• Good working knowledge of UK payroll principles and related compliance requirements.
• Strong attention to detail and accuracy when handling transactional data.
• Confident using IT systems, with experience of payroll, ATS or ERP platforms and good Excel skills.
• Excellent written and verbal communication skills, with the confidence to work with a range of internal and external stakeholders.
• Well organised, able to prioritise competing tasks and meet deadlines.
• A customer-focused approach and commitment to providing a positive worker experience.

Why join us

Join a collaborative team where your care, accuracy and process focus will support smooth pay and billing operations, strong client relationships and a positive experience for workers. You’ll have the opportunity to contribute to continuous improvement in a hands-on operational role.