Workers compensation and liability coordinator

The Workers’ Compensation Coordinator is responsible for the coordination, scheduling, and execution of all Workers’ Compensation/ liability and MVA patient services, as well as patients referred for RMEs and IMEs. This is a high-impact, hands-on role that requires a driven, results-oriented self-starter who thrives in a fast-paced environment with shifting priorities.

This role is ideal for a true go-getter—someone who takes initiative, moves work forward without being asked, and maintains control and accuracy while managing multiple demands. The Workers’ Compensation Coordinator works closely with Providers, Adjusters, Attorneys, and internal staff and is expected to represent the practice with professionalism, urgency, and confidence.

Essential Functions

• Act as the primary liaison with Workers’ Compensation/ Liability and MVA insurance representatives, including adjusters and attorneys.
• Proactively coordinate Fee Schedule Agreements and secure required signatures for RMEs, Commissioners’ Exams, depositions, and other legal appointments.
• Independently schedule, organize, and prepare complete documentation packets for RMEs, IMEs, and Commissioners’ Exams.
• Coordinate and prepare medical record reviews for providers, ensuring accuracy and timeliness.
• Prepare and organize legal and client documentation for physician review, anticipating needs and deadlines.
• Manage a high volume of inbound and outbound calls with efficiency and professionalism.
• Maintain appointment schedules while rapidly adapting to last-minute changes, cancellations, and urgent requests.
• Pull, file, coordinate, and prepare charts for physicians with precision and strong attention to detail.
• Respond to inquiries in a professional and service-oriented manner.
• Provide consistent support to patients and medical staff in a fast-moving clinical environment.
• Obtain and verify patient pre-certifications are in place and accurately documented.
• Enter charges as directed and reconcile encounters to ensure all services are captured.
• Maintain a clean, organized, and professional work environment.
• Travel to other office locations as required.

Additional Responsibilities

• Deliver a consistently high level of customer service to patients, visitors, and internal staff, ensuring a positive and professional experience at all times.
• Serve as a reliable point of support for patient questions, concerns, and requests, responding promptly and courteously.
• Communicate clearly and professionally with patients regarding scheduling, documentation, and next steps.
• Collaborate with front desk and clinical teams to ensure smooth patient flow and issue resolution.
• Uphold privacy, confidentiality, and professionalism in all patient interactions.
• Perform other duties as assigned, demonstrating flexibility and accountability.

Knowledge, Skills, and Abilities

• Strong knowledge of Workers’ Compensation rules, regulations, and workflows.
• Solid understanding of medical office operations and insurance processes.
• Familiarity with medical terminology and insurance functionality (commercial, Medicare, HMO).
• Proficiency with word processing and spreadsheet applications.
• Strong computer and office equipment skills.
• Clear, professional verbal and written communication skills.
• Exceptional ability to multitask, prioritize, and stay organized in a high-volume environment.
• Proven adaptability and comfort managing frequent changes and competing deadlines.
• Self-directed work style with the confidence to make decisions and solve problems independently.
• Strong interpersonal skills with the ability to build effective working relationships.
• Demonstrated discretion and ability to maintain confidentiality.

Who Will Succeed in This Role

The ideal candidate:

• Is a natural self-starter who does not wait to be told what needs to be done.
• Thrives in fast-paced, high-volume environments and remains calm under pressure.
• Easily juggles multiple priorities without losing accuracy or follow-through.
• Anticipates issues, meets deadlines, and takes ownership of outcomes.
• Communicates clearly, professionally, and confidently with providers, attorneys, and insurance representatives.
• Adapts quickly to change and views shifting priorities as part of the job—not a disruption.

This role is best suited for someone who enjoys being relied upon, values accountability, and takes pride in keeping complex processes moving efficiently.

Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in a medical practice environment.
• Prior Workers’ Compensation experience strongly preferred.

Job Type: Full-time

Pay: $22.00 - $24.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of experience do you have working with Adjusters and or Attorneys
• How many years of medical office experience do you have

Experience:

• Workers' compensation: 1 year (Preferred)

Work Location: In person