Workers' Compensation Claims Manager

Competitive Salary + Super + Salary Packaging Permanent Part Time role, 4 days per week. South Perth, WA raafa are excited to introduce a new role to the ogranisation, as we look for our first Workers' Compensation Claims Manager. This role will provide dedicated end-to-end management of workers' compensation claims, driving timely, proactive and effective claims, recovery and return-to-work outcomes.

Benefits To You

• Competitive Rates - raafa Continues to support our people with competitive salaries across all our roles!
• Salary packaging – as a non-profit organisation, you can salary package up to $18,549!
• Career & Development Paths – raafa offers various ongoing career development opportunities!
• Employee Assistance Program - access confidential counselling services for personal or work related issues!
• Employee Referral Program - earn bonuses for recommending friends!
• Long Service Recognition - be celebrated by the entire organisation at 5 year service milestones!
• raafa Rewards - discounted services including health insurance and gym membership!
• Corporate Zoo Membership - visit Perth Zoo for free!
• Aviation Heritage Museum - free entry for raafa staff!
• Supportive culture - be welcomed into an organisation who provide a supportive, friendly and positive culture within all of our staffing groups!

The Role

• Manage workers’ compensation claims end-to-end from notification and lodgement through to recovery, return to work and claim closure.
• Work closely with Workplace Health Injury Prevention Physiotherapist to support effective transition of workers from early intervention to workers’ compensation scheme where required.
• Prepare, Document and lodge workers’ compensation claims with the insurer and ensure all statutory and organisation requirements are met.
• Facilitate timely claims investigation and provision of information to support early liability decisions.
• Establish a clear claims management strategy, actions and expected outcomes for each claim, with a particular focus on complex, high-cost and potentially long duration claims.
• Coordinate and actively manage Recovery at Work and Return to Work Plans.
• Actively manage and challenge external providers.
• Maintain accurate and compliant claim documentation and administration.

About You

• Demonstrated experience in workers’ compensation claims and injury management, preferably within a complex or multi-site organisation
• Strong knowledge of WA Workers Compensation and injury management legislation and processes.
• Demonstrated experience managing complex, high-cost and/or long-duration claims.
• Experience coordinating recovery and return-to-work programs and suitable duties.
• Ability to critically review claim information, costs, estimates and progress and confidently challenge insurers and service providers where required.
• Strong stakeholder management and influencing skills, including ability to work effectively with employees, managers, insurers, brokers, medical practitioners, rehab providers and legal advisors.
• Strong relationship building skills supported by excellent verbal and written communication skills.
• Ability to manage sensitive, confidential or high-pressure claims scenarios.
• Proven time management and organisational skills.

About Us raafa is one of Western Australia’s longest-standing and most-loved community organisations. For nearly 100 years, we have been creating opportunities for people to live well, feel supported and know they belong.

We are one of Australia’s largest not-for-profit retirement living and aged care providers, supporting thousands of people across Western Australia through retirement living, residential aged care, home care, membership and clubs. We are also home to an aviation museum that celebrates the proud history of the Air Force Association in WA. Through our Andrew Russell Veteran Living Program (ARVL), veteran research and services, we support those who have served our country to live fulfilling lives.

At raafa , we believe people deserve more than great services. They deserve to feel valued, respected and part of something meaningful. If you want to be part of an organisation with a proud history, a strong purpose and a focus on people, we’d love to hear from you.

What You Need To Do

• Update your resume
• Be eligible to work in Australia
• Satisfactory National Police Certificate (on commencement of employment to be within six months from date of issue) or willing to obtain one
• Be up to date with your Flu vaccinations
• Click “Apply to this Job”

For more information, please call or email us on 08 9288 8410 or [email protected]

raafa reserves the right to withdraw, shortlist and interview applicants prior to this date