Workers Compensation Coordinator

Job Title
Workers’ Compensation Coordinator / Specialist (Orthopedic Practice)

Job Overview
The Workers’ Compensation Coordinator plays a vital role in managing the lifecycle of work-related injury cases within a busy orthopedic practice. This position involves coordinating clinical and administrative workflows to ensure efficient case processing while maintaining compliance with Texas Department of Insurance – Division of Workers' Compensation (TDI-DWC) guidelines. The coordinator serves as a key point of contact for injured employees, healthcare providers, Case Managers, Adjusters and insurance carriers, ensuring timely and accurate communication throughout the claims process. The ideal candidate is organized, detail-oriented, and proficient in customer service and data management tools.

Duties

• Manage the entire process of workers’ compensation claims from initial report to resolution, ensuring adherence to all relevant regulations and guidelines.
• Coordinate with healthcare providers, patients, insurance carriers, and internal staff to facilitate smooth case management.
• Perform data entry and maintain accurate records of injury reports, medical documentation, and claim statuses using Microsoft Office applications.
• Provide exceptional customer service by addressing inquiries from injured employees, providers, and insurance representatives professionally and promptly.
• Track case progress, follow up on outstanding documentation or approvals, and ensure deadlines are met in accordance with TDI-DWC requirements.
• Assist in preparing reports related to workers’ compensation cases for internal review or regulatory compliance purposes.
• Support administrative workflows related to workers’ compensation cases, including filing paperwork and updating case management systems.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation, data entry, and communication purposes.
• Strong customer service skills with the ability to communicate effectively with injured employees, healthcare providers, and insurance representatives.
• Excellent typing skills for accurate data entry and documentation.
• Attention to detail to ensure accuracy in case records and compliance with regulatory guidelines.
• Ability to manage multiple cases simultaneously while maintaining organization and professionalism.
• Knowledge of workers’ compensation processes and Texas Department of Insurance – Division of Workers' Compensation (TDI-DWC) guidelines is preferred but not required; training will be provided.

This position offers an opportunity to contribute to a dynamic healthcare environment by ensuring efficient management of workers’ compensation cases while supporting injured employees through their recovery process.

Pay: $13.00 - $13.50 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Experience:

• WC experience in physician practice: 1 year (Preferred)

Language:

• Must speak Spanish (Required)

Location:

• El Paso, TX 79901 (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person