Workers’ Compensation Policy Management Coordinator

LOCATION: United States-Remote

Department: Risk Management

Position: Full Time-Non-Exempt

Engage PEO, recognized on the ‘INC. 5000 Honor Roll for the Fastest Growing Private Companies’ is seeking future Engagers who are ready to build a rewarding future. The WC Policy Management Coordinator supports the Risk Management team by reviewing and triaging incoming correspondence and requests, processing certificates of insurance, routing work to the appropriate team members, maintaining electronic records, and performing data entry to ensure efficient operations.

Primary Responsibilities

• Monitor and manage the team’s shared inbox, reviewing incoming emails to identify the nature of each inquiry and determine the required actions
• Triage incoming work by evaluating requests, gathering necessary information, prioritizing tasks, and assigning them to appropriate team members for resolution
• Process requests for Certificates of Insurance, including reviewing requests for completeness, preparing certificates, and ensuring timely delivery to our customers
• Performing accurate data entry across multiple systems, databases, and tools while maintaining a high level of attention to detail.
• Create, organize, maintain, and retrieve electronic files and records
• Communicate professionally with internal staff and customers
• Assist with departmental administrative functions, including document preparation, correspondence, and special projects as assigned
• Maintain confidentiality of sensitive business, customer, and policy information
• Support continuous improvement efforts by identifying opportunities to enhance administrative processes, workflow efficiency, and record management practices

Minimum Qualifications

• High School Diploma or equivalent
• Minimum 2 years of relevant work experience
• Knowledge of Workers' Compensation insurance policies, procedures, and regulations
• Professional Employer Organization (PEO) experience is a plus
• Proficient with MS Office, including intermediate proficiency in Excel
• Preferred experience in data entry
• Strong proficiency in computer systems and Customer Relationship Management (CRM) software

Compensation And Benefits The starting base pay for this position is listed below. However, you should know that the pay rate may vary based on regional location, the candidate’s skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this hourly range.

Hourly Rate Range: $21.63 -$24.03 per hour BENEFITS: We offer a comprehensive Benefits Package to our full-time salaried, hourly, or commissioned workers. Our 2026 Benefits Package includes:

• 3 Weeks Paid Time-Off per Year (Increasing with seniority)
• Parental Leave
• Paid Holidays
• Your choice of Medical Insurance Plan or HSA with a generous employer contribution
• Life Insurance with an employer-paid base
• Dental and Vision
• Long-Term Disability Insurance with an employer-paid base
• Short-Term Disability Insurance
• Pre-tax Savings on most employee insurance premiums
• Medical Expense Flexible Spending Account
• Dependent Care Flexible Spending Account
• 401(k) enrollment with an automatic match
• Commuter and Parking Pre-tax Benefits
• Pet Insurance/Pet Assure Veterinarian Discount Plan
• Discount Tickets on Theme Parks and Attractions

We believe our success is primarily due to our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regular communication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship, genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws. Engage PEO is an Equal Opportunity Employer