风险管控 Workflow Coordinator, Business Services, Risk Operations

该职位来源于猎聘 需要英语口语流利 Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Supports assigned business area in developing strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Assists in ensuring compliance with local, state, and federal laws and regulations, and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Provides customer service on issues by handling incoming and outgoing correspondence to various internal and external customers; following up on concerns and challenges; providing technical support on benefits systems and websites; providing benefits education; researching complex benefits questions and issues to resolve problems; communicating systems problems and resolution proposals to senior leadership and third-party administrators; and handling service issues, including calls with attorneys and plaintiffs; keying complex manual enrollments for associates.

Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Coordinates equipment, software, and network requests by submitting requests for technical equipment, hardware, workstations, and software; requesting loaner equipment when necessary; creating user accounts and changes in the systems; following up on the status of personal computer requests; working with vendors on upgrades, enhancements and maintenance of systems and equipment; creating documentation and internal document tasks for department training, and training material as needed to educate customers; and ensuring day-to-day desktop local area network administration, maintenance, and user support for desktop computers, network connectivity, servers, infrastructure design and implementation.

Ensures security access for associates and vendors by entering information into appropriate software application; backing-up hard-drives to maintain confidential information; performing home validation visits to set up access and a secure environment for remote access users; and monitoring annual service and responding to questions regarding security access. Entry Requirements

Preferred Qualifications Associate's degree in Accounting, Finance, Mathematics, Information Technology, or related field.

1 year’s experience in accounting, finance, payroll, Information systems, or related area.

1 year’s experience using basic functionality of Microsoft Office.

2 years’ experience in benefits management, customer service, benefits administration, healthcare regulatory compliance, or related area. WMGS doesn’t charge any recruitment or similar fee in the recruitment process including but not limited to interview, offering and onboarding.