Workflow Coordinator- US Chat support- Teleradiology

Role & responsibilities

• Coordinate and monitor daily workflow activities to ensure timely task completion. • Assign, track, and prioritize work based on operational requirements and SLAs. • Monitor work queues and ensure smooth case distribution among teams. • Communicate with international clients and internal teams via chat, Slack, email, and workflow management tools. • Work extensively on PACS, workflow management systems, and collaboration platforms. • Escalate workflow delays, technical issues, or operational bottlenecks to the appropriate teams. • Ensure accurate documentation and maintain workflow records. • Coordinate with cross-functional teams to ensure seamless operations and timely issue resolution. • Track productivity, turnaround time (TAT), and service quality metrics. • Identify workflow gaps and recommend process improvements. • Support shift handovers by ensuring all pending work is communicated effectively. • Work in rotational shifts, including night shifts, based on international business requirements.

Preferred candidate profile

• Bachelor's degree in any discipline. • 1+ year of experience in Workflow Coordination, International Chat Support, Client Support, Teleradiology Operations, PACS Coordination, or similar operational roles. • Experience working with PACS, workflow management systems, or ticketing platforms is preferred. • Good understanding of SLA management and workflow monitoring. • Strong communication, coordination, and problem-solving skills. • Proficiency in MS Excel and reporting tools. • Ability to multitask and prioritize work in a fast-paced environment. • Experience in healthcare, SaaS, IT services, BPO/KPO, or customer operations is preferred.