Workflow Engineer

Educational Requirements

• Bachelor of Engineering
• Bachelor Of Technology
• Bachelor Of Comp. Applications
• Master Of Technology
• Master Of Engineering

Service Line

• Engineering Services

Responsibilities

• Advanced Workflows (uaa-awe) CRON workflows, STREAM workflows, Advanced Workflows (event-driven logic, timer-based qualification, alarm correlation)
• RACR rules development (uaa-med-fme) JavaScript-based alarm classification rules, problem Code assignment, severity overrides, RA-specific rule blocks
• Alarm management alarm lifecycle (raise/clear/acknowledge), alarm correlation (RCA creation), soak timers, flapping detection, persistence qualification
• UAA integrations Kafka message production/consumption, Remedy API integration (ticket creation), API Gateway
• Python scripting Remedy integration scripts (advanced_trouble_ticket.py), Kafka consumer logic, payload construction
• RA (Resource Adapter) management RA certification, alarm/PM data collection, device onboarding
• UAA platform operations environment promotion (Lab Stage Production), UAA UI File Manager, workflow import/export, platform upgrades
• Database PostgreSQL queries against uaa-core-db (alarm history, occurrence patterns

Technical and Professional Requirements:

• Linux administration RHEL-based systems, shell scripting, log analysis, process management
• Kubernetes / Rancher container orchestration, pod management (uaa-awe pods), deployment troubleshooting
• Kafka topic management, consumer groups, message schemas (JSON), troubleshooting message flow
• GitLab Git workflows, merge requests, branch management, CI/CD pipelines
• TrapStation SNMP trap collection and forwarding
• Networking fundamentals SNMP, ICMP, syslog, alarm protocols, understanding of telecom/ISP network elements
• Remedy/ITSM ticket lifecycle, creation, field mapping, API integration
• Telecom/ISP fault management background
• Jira workflow experience
• Agile Framework

Preferred Skills:

• Technology->Microsoft Technologies->Windows Workflow Foundation
• Technology->OpenSystem->Python - OpenSystem
• Technology->Agile Management->Agile Management Tools->JIRA
• Technology->Oracle Cloud->PaaS - Integration
• Technology->Integration->Confluent Kafka