Workflow Lead - Clinical Data Management

Labcorp is seeking a Workflow Lead to join our team in Bengaluru, India.

The Workflow Lead oversees data reconciliation and query management activities to ensure the timely, accurate, and high-quality delivery of study milestones and operational objectives. Acting as a Subject Matter Expert (SME) for data revision and reconciliation processes, this role provides technical guidance, operational support, and issue resolution within a global, customer-focused environment. The position is responsible for maintaining quality and compliance standards, supporting audits and governance activities, monitoring operational performance, and driving continuous process improvements. Working closely with cross-functional stakeholders, the incumbent supports resource planning, team development, operational excellence, and the successful execution of Data Reconciliation Center deliverables.

Work Schedule

Rotational shift

02:00 PM - 11:00 PM

06:00 PM - 03:00 AM

Job Responsibilities

Workflow & Resource Management

• Manage Data Analyst (DA) query workflows to ensure timely completion of deliverables and adherence to established turnaround times (TATs).
• Monitor workload, resource allocation, and day-to-day operations to support study milestones, including database lock activities.

Data Analysis & Revision Support

• Serve as the local Subject Matter Expert (SME) for data analysis, data revision, and query management processes.
• Support DA operations by providing guidance on complex queries and coordinating the resolution of urgent requests requiring expedited handling.

Customer & Technical Support

• Collaborate effectively within a global, client- and sponsor-focused environment to ensure high levels of customer satisfaction.
• Provide technical and administrative support for CLS data processing systems and assist in resolving process, system, and application-related issues.

Quality & Compliance

• Lead or support investigations and responses related to quality events (QEs), audits, reportable issues, and other quality-related activities.
• Monitor the effectiveness of corrective and preventive actions to ensure compliance and continuous improvement.
• Maintain query reconciliation processes, provide supporting documentation for audits and inspections, and represent the DA/DRC function during audit activities.

Operational Oversight

• Monitor global DA operational deliverables and manage stakeholder issues and escalations through resolution.
• Support the development, tracking, analysis, and reporting of departmental metrics and performance indicators.
• Conduct quality reviews for employees and trainees, including random quality control (QC) checks to ensure compliance with established standards.
• Provide periodic operational and functional status updates to management.

Process Improvement

• Identify and drive opportunities to improve and innovate DA processes, workflows, and organizational effectiveness.
• Develop metrics, business justifications, and recommendations to support process improvement initiatives.
• Lead or participate in cross-functional projects to implement and sustain process improvements through ongoing monitoring and evaluation.

Additional Responsibilities

• Perform selected duties associated with the Clinical Data Analyst II role, as required.
• Carry out additional responsibilities and special projects as assigned.

Minimum Qualifications

• Bachelors degree in science or related field.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

Experience

• Minimum 7 years of relevant experience within a comparable clinical research, data management, or healthcare environment.
• Proven leadership, stakeholder management, negotiation, and influencing skills in a global, cross-functional environment.
• Strong ability to manage multiple priorities, solve problems, and deliver results in a fast-paced, deadline-driven setting.
• Excellent organizational, analytical, communication, and critical-thinking skills, with working knowledge of medical terminology.
• Self-motivated, detail-oriented professional with a strong commitment to quality, compliance, and process excellence.
• Collaborative, customer-focused, and adaptable, with the ability to work independently and communicate effectively in English.

Preferred Qualifications

• Bachelor’s or master’s degree in science, Life Sciences, Data Management, or related field.
• Minimum of 8 years of relevant experience.
• Prior experience in lab/clinical data management or healthcare, medical or laboratory functions.
• Experience supporting clinical trials and drug development programs across the study lifecycle.
• Demonstrated ability to lead and influence cross-functional teams within a matrix organization to achieve project and operational