Workforce Analyst

About the role

The Workforce Analyst provides the analytical foundation for effective resource planning and execution across the Rapid Data Center Deployment (RDD) organization. Reporting to the Workforce Manager, this role is responsible for converting complex project schedules, contractor inputs, and timekeeping data into actionable workforce insights. Unlike account-dedicated management roles, the Workforce Analyst operates across single or multiple program accounts as needed, ensuring consistent operational visibility, demand modeling, and labor tracking. The ideal candidate is highly analytical, detail-oriented, and operationally focused, with the ability to translate project schedules, resource plans, partner staffing inputs, and timekeeping data into actionable workforce insights. This individual must be comfortable working across PMO, Workforce Management, onsite resource leads, partner teams, Finance, Professional Services, and other stakeholders to identify workforce gaps, validate labor information, escalate staffing risks, and improve workforce tracking discipline.

What you'll be doing

Workforce Planning, Tracking & Reporting

• Maintain accurate workforce trackers, dashboards, and reporting standards covering utilization, attendance, readiness, and contractor labor metrics.
• Collaborate with PMO, WFM, and project leads to aggregate schedules, skill needs, and deployment timelines into a forward-looking capacity model.
• Monitor scheduled versus actual staffing across internal and contractor teams, surfacing coverage gaps, attendance trends, and resource risks.
• Validate labor hours, travel premiums, per diems, and contractor timecards to support accurate AP reconciliation, invoice dispute resolution, and cost tracking.
• Identify and document operational bottlenecks—including staffing shortfalls, badging delays, and timekeeping errors—escalating root causes for swift resolution.
• Lead routine WFM operational reviews, presenting key metrics, root-cause analyses, and action plans to account leadership.
• Track third-party labor availability, site access readiness, onboarding status, and replacements to ensure uninterrupted deployment continuity.

Process Improvement & Stakeholder Partnership

• Continuously refine WFM reporting, timekeeping reconciliation, and capacity forecasting tools to streamline data workflows, reduce manual effort, and improve forecast accuracy.
• Serve as the primary workforce data contact across PMO, WFM, Finance, site leads, and external partners, delivering actionable insights on labor utilization, coverage gaps, and deployment readiness.
• Champion company core values and strategic priorities through operational rigor, continuous improvement, and cross-functional collaboration.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us