Workforce Analyst

ECAM is looking for talented individuals like you! Be the next Workforce Analyst.

Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right place at the right time. The WFM Analyst monitors real time staffing congruent to the plan and reports discrepancy noted.  Real time and historical data are analyzed to better scheduling in partnership with Operations.

Duties & Responsibilities:

• Ensures that published schedule shells are based on the 6-week forecast and should maintain a margin of error of +/- 5%.

• Maintains a schedule analysis portfolio in aid of scheduling improvement parallel to volume arrival.

• Coordinates, plans, and implements workforce impacting activities.

• Monitors schedule adherence/compliance thru attendance monitoring.

• Perform other duties as assigned by the WFM Supervisor.

• Ability to provide support to operations.

Qualifications:

• Bachelor’s degree in quantitative domain and/or relevant experience with data analytics is an advantage.

• 1-3 years of experience in workforce management scheduling, analysis and reporting.

• Intermediate excel skills are required.

• Strong macro and programming skills are preferable.

• Experience in creating dashboards and/or templates.

• Proven ability to analyze results and recommend solutions.

• Experience in communicating to all levels of the organization.

• Flexibility in handling different tasks assigned by manager/supervisor.

• Well-organized, detail-oriented, ability to multi-task with great follow-up skills

• Has a strong written and verbal communication skills

• Ability to build strong interpersonal relationships to effectively contribute to a highly collaborative and trust-based work environment

• Strong problem solving, decision-making skills

• Stakeholder Management

• Can work during weekends, holidays, and in shifting schedules including the night shift.

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.