Workforce Analyst | Permanent Work From Home

About the Role

Are you a numbers-driven strategist with a passion for workforce optimization? We are looking for a Workforce Analyst to take the lead in forecasting, capacity planning, and allocation for our technology resource teams supporting multiple projects across Asia-Pacific. In this critical role, you will ensure the right people are matched to the right projects based on skill, availability, and priority — maintaining balanced workloads and providing leadership with real-time visibility into team health and utilization. As we grow, you will be instrumental in enabling the team to scale efficiently without compromising delivery quality.

Key Responsibilities

Resource Assessment & Allocation

• Maintain full visibility of all active projects, incoming work requests, and resource availability across development, QA, business analysis, and project management teams.
• Assess team members' current capacity, skill sets, and workload to determine optimal project assignments.
• Recommend resource assignments to projects based on skill fit, availability, and priority.
• Maintain a live resource board reflecting current assignments, availability, and upcoming commitments.
• Identify and resolve resource scheduling and delivery conflicts proactively — ensuring workloads are balanced and overall team health is sustained.
• Adjust resource plans when project scopes shift, new priorities emerge, or urgent work is introduced.

Capacity Planning & Forecasting

• Review the incoming project pipeline and flag upcoming resource requirements to leadership before they become critical.
• Provide regular (weekly/monthly) reports on team capacity — highlighting availability, utilization levels, and potential gaps.
• Collaborate with leads and People & Culture when additional hires are needed based on projected workload.
• Track recurring patterns in resource demand to inform long-term planning decisions.

Workforce Reporting & Visibility

• Maintain a centralized view of all resource assignments accessible to leadership and project managers.
• Produce and distribute weekly utilization and capacity reports with clear dashboards and visual summaries.
• Track and report on key workforce metrics: utilization rate, bench time, allocation accuracy, and resource conflict frequency.
• Provide data-driven recommendations to leadership for workforce optimization and hiring decisions.
• Coordinate knowledge transfer and onboarding logistics when team members join projects mid-cycle.

Qualifications

Education & Experience

• Bachelor's degree in any relevant field (Business, Statistics, Information Technology, Engineering, or equivalent).
• 3 to 5 years of experience in workforce management, capacity planning, reporting, or related role — preferably in a technology environment.

Skills & Competencies

• Proficient with spreadsheets and dashboards for tracking utilization and capacity (Excel, Google Sheets, Power BI, or Looker).
• Experience with resource management and scheduling tools (e.g., Jira, Smartsheet, Float, Resource Guru, or equivalent).
• Analytical thinking — ability to interpret workforce data and translate it into actionable recommendations.
• Detail-oriented and ensures quality through vigorous verification
• Excellent communication skills — able to coordinate effectively between technical and non-technical stakeholders.
• Proactive and solutions-oriented mindset — anticipates issues and acts before they escalate.
• Familiarity with how software development projects operate (understanding of the flow from requirements through development, testing, and deployment) a plus.