Workforce Analyst (Scheduling/Real-Time)

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

______________________________________________________________________________ WORKFORCE ANALYST Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

Role Overview We are looking for an Workforce Analyst to be part of our team.

• He/She is responsible for managing the day-to-day operations of the assigned team and ensuring team performance, capability, service levels, and adherence to company policies and culture.

Main Responsibilities

• Produce regular performance and operational reports for clients and internal stakeholders as per business requirements; by extracting data, verifying accuracy, and presenting results
• Develop new reports and make changes to existing reports as required; by creating/adjusting configurations, creating spreadsheets to calculate measures/present results, and documenting instructions for the reports production
• Respond to ad-hoc requests for information; by extracting data, conducting research/analysis and presenting results
• Provide commentary to accompany regular reports and responses to ad-hoc requests where necessary
• Analyze data to monitor business performance, identify trends, and for use in planning, staffing, scheduling and forecasting
• Communicate analysis results and provide critical insight to relevant stakeholders
• Analyze the impact of volume, productivity, scheduling and shrinkage on staffing requirements
• Report staffing needs and performance issues impacting service levels on a proactive manner
• Monitor utilization reports across all levels
• Provide support on real time workforce initiatives across global sites
• Create and update existing reports and databases
• Ensure compliance of reporting initiatives to company principles and government regulations
• Maintain confidentiality on information, technology and practices developed by the company

Requirements

• At least 3 years of experience as a Workforce Specialist/Analyst.
• Experience in scheduling and/or real-time (RTA) management is highly preferred.
• Willing to work night shifts and flexible or shifting schedules.
• Must be willing to work at 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City.