WORKFORCE & IT SUPPORT ANALYST

About the role

The Workforce & IT Support Analyst is responsible for monitoring and analyzing workforce activity while providing day-to-day desktop and technical support to employees. The position combines workforce monitoring and reporting with end-user IT support, helping management understand workforce performance while ensuring employees have the technology and technical assistance required to perform their work.

Key responsibilities

• Monitor employee work activity using WebWork and other approved workforce management tools
• Review working hours, activity levels, application usage, website usage, and other available workforce data
• Analyze whether recorded activity is aligned with employees' assigned duties and working schedules
• Review the purpose and business relevance of websites, applications, and tools used during working hours
• Identify unusual activity, extended inactivity, discrepancies, or patterns that may require clarification
• Prepare daily, weekly, and monthly workforce reports
• Provide first-line technical support to employees and troubleshoot desktops, laptops, printers, peripherals, and other IT equipment
• Install, configure, and maintain computers and software
• Assist employees with Microsoft 365, email, business applications, and other company systems
• Prepare and deploy computers and other IT equipment for new and existing employees

About you

• Bachelor's Degree in Information Technology, Computer Science, or any related field
• Experience in workforce analysis, IT support, or a similar role is preferred
• Good knowledge of Windows computers/windows servers, Active Directory, Microsoft Office, and common business applications
• Basic understanding of computer networking and troubleshooting
• Good analytical and problem-solving skills
• Proficiency in Microsoft Excel or similar spreadsheet applications
• Good communication and documentation skills
• Able to handle confidential employee and company information
• Able to work independently and manage multiple tasks