Workforce Commercial Strategy (SPX Express)​

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

• We are looking for a commercially minded professional to own workforce commercial activities within Strategic Workforce Planning. This role is responsible for managing pricing, commercial negotiations, contracts, and commercial mechanisms to ensure competitive workforce cost while supporting operational requirements.
• The role will work closely with Vendor Management, Operations, Legal, and external vendors, and will independently manage commercial activities from analysis and proposal development through negotiation and implementation.

Job Description:

• Commercial & Pricing Management: Develop pricing structures, monitor workforce costs, and drive cost-optimization initiatives based on business needs, cost drivers, and market benchmarks.
• Vendor Negotiation & Strategy: Lead commercial negotiations (rate changes, renewals, new terms) and evaluate vendor proposals to support sourcing and business decisions.
• Contract Management: Manage the end-to-end contract lifecycle, ensuring accurate documentation of approved rates and commercial terms in collaboration with Legal.
• Performance & Mechanisms: Design and implement commercial mechanisms (e.g., incentives, penalties) to align vendor performance with operational goals.
• Financial Impact Analysis: Evaluate the financial impact of proposals and provide data-driven recommendations balancing cost, operational impact, and business objectives.
• Stakeholder & Relationship Management: Build strategic relationships with key vendors and collaborate effectively with internal teams (Operations, Legal, Vendor Management)

Requirements:

• Bachelor’s degree in Business Administration, Finance, Economics, Supply Chain Management, or related fields.
• 3–5 years of experience in commercial, procurement, vendor management, or business analysis.
• Strong Analytical & Commercial Acumen: Proven ability to analyze pricing, cost structures, and evaluate vendor proposals independently. Proficiency in Excel/Google Sheets is essential.
• Negotiation & Contract Understanding: Confident in leading negotiations, with a solid grasp of commercial terms and the ability to collaborate with Legal teams.
• Effective Communication & Stakeholder Management: Excellent ability to influence cross-functional teams, manage pressure, and handle complex commercial discussions.
• Strong ownership, problem-solving mindset, and high attention to detail.