Workforce Consultant

Key Responsibilities

Experience: 5+ years

• Certified in PT-102 OR PT-103 [Workforce Software Time Configuration Essentials]
• Configure the WorkForce Suite, which includes setup functions, screen layouts, workflows, and calculations, according to detailed customer specifications.
• Write complex formulas that leverage mathematical and/or programming skills.
• Perform unit and system testing of configured application.
• Collaborate with team members to complete project assignments by set deadlines.
• Assist WorkForce Software with data load and system initialization for go-live activities.
• Responsive and follows through on customer requirements in a professional and timely manner.
• Assists with interviewing, training, and supporting team members
• Reviews team member work for quality and accuracy
• Participates in weekly resource allocation calls, weekly 1 on 1 meetings with WorkForce Software leadership, and bi-weekly catch-up meetings with WorkForce Software
• Serves as a liaison between WorkForce Software and team members, working closely with each to drive objectives such as tracking bench time, ensuring proper communication, and addressing any concerns directly and proactively