Workforce coordinator

Workforce Coordinator Carpets & Flooring

Company: Glory & Co.
Location: Ernakulam, Kerala
Job Type: Full-time
Experience: 2+ years preferred
Industry: Carpets / Flooring / Home Furnishing / Interiors

About Glory & Co.

Glory & Co. is a reputed carpet and flooring solutions company with a legacy dating back to 1944. We provide quality carpets and flooring solutions for residential, commercial, hospitality, and interior projects.

Job Summary

We are looking for an Installation workforce Coordinator to coordinate and manage the day-to-day allocation of carpet installation workers across different customer locations.

The role involves receiving confirmed work requirements from the Sales Manager, planning and assigning workers to different jobs, coordinating installation dates with customers, tracking completion of work, maintaining work records, and handling post-work billing and invoicing.

The candidate should be highly organized, good at coordinating multiple people and jobs simultaneously, and comfortable communicating with both customers and field workers.

Key Responsibilities

Worker & Work Allocation

• Receive confirmed carpet installation work details from the Sales Manager.
• Plan and allocate workers/installation teams to different customer locations based on work requirements and availability.
• Prepare daily work schedules and assign specific jobs and responsibilities to workers.
• Coordinate with workers regarding job location, date, time, work requirements, and customer details.
• Manage changes in worker availability and reallocate workers when required.
• Ensure that all scheduled jobs are appropriately assigned and followed up.
• Coordinate multiple installation jobs across different locations on a daily basis.

Customer Coordination

• Contact customers after order confirmation to coordinate and schedule installation dates.
• Confirm customer availability and site readiness before scheduling the workers.
• Communicate the scheduled date and expected work timings to customers.
• Inform customers promptly regarding any changes or delays in the work schedule.
• Follow up with customers after completion of work to confirm satisfactory completion.
• Coordinate any customer complaints or issues with the Sales Manager and concerned workers.

Work Tracking & Follow-up

• Maintain a daily tracker of scheduled, ongoing, completed, and pending installation works.
• Follow up with workers to ensure assigned jobs are completed within the committed timeline.
• Obtain updates from workers regarding work progress and completion.
• Maintain complete and accurate records of each installation job.
• Escalate delays, worker-related issues, or customer concerns to the Sales Manager promptly.

Documentation & Excel

• Maintain proper work details in MS Excel, including customer details, location, work date, workers assigned, work status, completion date, and other relevant information.
• Maintain daily and monthly work reports.
• Ensure all work-related records are updated accurately and on time.

Billing & Invoicing

• Prepare work-related invoices/bills after completion of installation.
• Enter invoice and related details in Tally.
• Coordinate with the Accounts team regarding completed works and billing.
• Maintain proper records of labour/work charges and completed jobs.

Reporting

• Report to the Sales Manager / Management.
• Provide regular updates on scheduled, ongoing, pending, and completed works.
• Immediately report any delays, customer complaints, worker availability issues, or other operational concerns.

Requirements

• Minimum 2 years of experience in operations coordination, workforce coordination, installation coordination, service coordination, or a similar role.
• Experience in carpets, flooring, interiors, home furnishing, construction, or related industries will be an advantage.
• Excellent communication and coordination skills.
• Ability to coordinate and manage multiple workers and jobs simultaneously.
• Strong planning, scheduling, follow-up, and organizational skills.
• Good customer-handling skills.
• Good working knowledge of MS Excel.
• Basic knowledge of Tally and invoicing.
• Ability to work under pressure and manage last-minute changes in schedules.
• Should be responsible, proactive, and detail-oriented.
• Ability to communicate effectively with both customers and field workers.

Key Skills

Workforce Coordination | Work Scheduling | Worker Allocation | Customer Coordination | Installation Coordination | Daily Work Planning | Follow-up | MS Excel | Tally | Invoicing | Customer Service | Team Coordination

Compensation & Benefits

• Competitive salary based on experience and capabilities.
• Travel allowance/reimbursement, if applicable.
• Performance-based incentives/commissions, where applicable.
• Opportunity to work with an established company with a long-standing presence in the industry.
• Professional growth and career development opportunities.