Workforce Coordinator

Job Opening: Workforce Coordinator (Remote)
Full-Time | Permanent
Company: Securico Fire & Security (UK-based)

Securico Fire & Security is a UK-based company specialising in the design, installation and maintenance of fire alarm and security systems. We’re looking for an organised and proactive Workforce Coordinator to play a key role in coordinating our engineers and keeping our operations running efficiently.

You’ll be responsible for planning and managing engineer schedules across planned maintenance, remedial works, installations and reactive call-outs. Working closely with engineers, customers, suppliers and the wider team, you’ll coordinate appointments, manage changes and access requirements, monitor job progress and ensure engineers have the right information and resources to complete their work. This is a fast-paced role suited to someone who enjoys problem-solving, working with people and keeping multiple jobs moving at the same time.

Key Responsibilities:

• Plan and coordinate daily engineer schedules and site visits.
• Allocate engineers based on location, availability, skills and job requirements.
• Arrange and confirm appointments with customers.
• Manage reactive call-outs, remedial works, installations and planned maintenance visits across fire alarm, CCTV, intruder alarm and access control systems.
• Monitor engineer progress and ensure jobs are completed within agreed timescales.
• Communicate schedule changes and updates to engineers and customers.
• Liaise with customers to resolve access, scheduling and site-related issues.
• Ensure engineers have the correct job information, equipment and materials required.
• Track outstanding jobs, return visits and remedial works.
• Keep scheduling and job management systems accurately updated.
• Work closely with the estimating, sales and accounts teams where required.
• Identify scheduling conflicts and resolve them quickly and efficiently.
• Help improve workforce planning and operational processes as the company grows.
• Use your knowledge of CCTV systems to understand job requirements, identify the appropriate engineer and ensure the correct information and equipment are provided for CCTV works.

Ideal Candidate:

We’re looking for someone who is highly organised, confident communicating with people and comfortable working in a fast-paced environment. You’ll need to be able to manage multiple priorities, stay calm when schedules change and make practical decisions to keep jobs moving.

You should have good working knowledge of CCTV systems, including an understanding of common CCTV equipment, installations, faults, maintenance and remote viewing systems. Knowledge of fire alarms, intruder alarms and access control systems would also be beneficial.

Key Skils:

• Excellent organisation and time-management skills
• Strong communication and customer-service skills
• Good working knowledge of CCTV systems and equipment – essential
• Understanding of CCTV installations, maintenance and common faults
• Confident coordinating multiple engineers and jobs
• Ability to understand technical job requirements and allocate the appropriate engineer
• Ability to prioritise and work under pressure
• Strong attention to detail
• Good problem-solving skills
• Comfortable using scheduling, CRM or job-management software
• Ability to work independently and as part of a team

What We Offer:

• The opportunity to join an established and growing UK fire and security business.
• Full training on Securico, our services, systems and internal processes.
• A supportive, fast-paced working environment where offshore employees are treated as part of the wider team.
• The opportunity to make a direct impact on the efficiency and organisation of our operations.
• Genuine scope for career progression as the company continues to grow and the operations team expands.

How to Apply (IMPORTANT — Loom Video Required):

Along with your CV, please record a short Loom video (3–5 minutes) introducing yourself. This helps us get to know you beyond your CV and gives you a chance to stand out.

In your video, please include:

• Your name and where you're currently based
• A brief background about your experience related to technical or engineering work
• Why you're interested in this role at Securico Fire & Security
• Your availability and timezone
• Anything else you'd like us to know about you!

How to Record Your Loom Video (Step-by-Step):

• Go to https://www.loom.com/
• Sign up for a free account (only takes a minute)
• Once logged in, click “Record a video”
• Choose “Camera Only”
• Click Start Recording and introduce yourself
• Once done, click Stop and Loom will generate a shareable link
• Copy the link to your video
• Include the link when you submit your application

We’re excited to meet you and learn more about how you can grow with our team!

Job Types: Full-time, Permanent

Pay: R17 000,00 per month

Application Question(s):

• Do you have knowledge in the following systems?

Fire Alarm, Intruder Alarm, Access Control, & CCTV

Experience:

• Fire & Security: 2 years (Preferred)

Work Location: Remote