J
JoulestoWatts
Workforce Management Analyst
1 day ago
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Important information
Contract type:
Permanent
Salary:
₹250,000 – ₹500,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Hybrid
Published on:
21 October 2026
What they need
Key Responsibilities:
- Monitor real-time queue performance and staffing levels
- Ensure service levels and operational targets are maintained
- Manage schedule adherence, shrinkage, and intraday activities
- Coordinate with operations teams for staffing adjustments and escalations
- Prepare and analyze reports using Excel and WFM tools
- Identify operational risks and support business continuity planning
Required Skills:
- Experience in RTA / WFM / Queue Management
- Good understanding of call center metrics and SLA management
- Strong knowledge of MS Excel
- Good analytical and communication skills
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