Fusion CX
Workforce Management Capacity Planner – Cebu
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Cebu City, 6000 Cebu, Philippines
Work mode:
Onsite
Published on:
18 August 2026
What they need
Fusion CX is Hiring!
Workforce Management Capacity Planner | Cebu Site
Join our WFM team and help drive accurate staffing and capacity planning across our operations.
Responsibilities:
- Develop short- and long-term capacity and headcount plans
- Analyze forecasts, AHT, shrinkage, attrition, and staffing requirements
- Monitor planned vs. actual headcount and identify staffing gaps or surpluses
- Prepare capacity reports, dashboards, and workforce analysis
- Provide data-driven recommendations to improve workforce planning
Qualifications:
- Bachelor’s degree in Statistics, Business, Operations, Analytics, or related field
- 2–4 years of experience in WFM, capacity planning, forecasting, or operations analytics
- Advanced Microsoft Excel skills, including PivotTables, lookups, and advanced formulas
- Willing to work onsite
Job Type: Full-time
Location: Robinsons Cybergate, Fuente Osmeña, Cebu City
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