Workforce Management

Key Responsibilities

1. Branch Workforce Analytics & Tracking

• Monitor and analyze key workforce metrics, including manpower, vacancy, turnover, probation, recruitment funnel, productivity, and employee movement.
• Develop and maintain workforce dashboards and management reports.
• Identify workforce trends, potential risks, and areas requiring attention.
• Provide data-driven insights to support the Branch Workforce Management Lead in decision-making.

2. Branch People Monitoring

• Monitor people situations across branches and geographical areas, including high turnover, early attrition, probation failure, hiring challenges, and people-related issues.
• Consolidate data, field feedback, and observations to identify potential root causes.
• Support the Branch Workforce Management Lead in developing appropriate actions and solutions.

3. Performance & People Development Coordination

• Coordinate and track performance and people development initiatives for AM / RM / GRM.
• Follow up on key activities such as coaching, development plans, performance reviews, and training programs.
• Monitor progress against agreed action plans and ensure timely follow-up with relevant stakeholders.

4. Branch People Project Coordination

• Coordinate people-related projects across BU HR, People Partners, Recruitment, Academy, and other relevant teams.
• Support key business initiatives such as Turnover Improvement, Branch Onboarding, Leadership Development, CSR, and BM Star.
• Ensure project activities, timelines, and deliverables are effectively coordinated and tracked.

5. Management Reporting & People Insights

• Prepare management reports, dashboards, and key insights for the Branch Workforce Management Lead and management team.
• Summarize key issues, high-risk areas, potential root causes, action plans, and ownership in a clear and concise manner.
• Translate people data into meaningful insights that support business discussions and decision-making.

6. Field Communication & Action Tracking

• Support communication and follow-up with GRM / AM / branch teams after meetings and management discussions.
• Develop and maintain action trackers covering key issues, owners, timelines, and progress.
• Proactively follow up with stakeholders to ensure actions are completed and closed within agreed timelines.

7. Other Responsibilities

• Support other people-related initiatives and projects as assigned by the Branch Workforce Management Lead or management.
• Contribute to continuous improvement of workforce management processes and reporting.

Qualification

• Bachelor's degree in Human Resources, Business Administration, Management, Data Analytics, or a related field.
• 3–5 years of experience in HR, Workforce Management, People Analytics, HR Operations, Business Operations, or a related field.
• Strong analytical and problem-solving skills with the ability to interpret workforce and people data.
• Good understanding of key HR metrics such as Manpower, Turnover, Attrition, Recruitment Funnel, Productivity, and Employee Movement.
• Strong coordination and stakeholder management skills, with the ability to work effectively across HR, business, and field teams.
• Strong skills in Excel (Pivot, Vlookup) / Google Sheets and PowerPoint; experience with dashboard or data visualization tools is a plus.
• Good communication and presentation skills, with the ability to summarize complex information into clear and actionable insights.
• Highly organized, detail-oriented, proactive, and comfortable working in a fast-paced, field-oriented environment.
• Experience working with branch networks, sales organizations, or geographically distributed teams will be an advantage.