Workforce Management Specialist

PURPOSE OF THE FUNCTION

The WFM Specialist contributes to Cygnific Operational Excellence, Customer & Employees satisfaction by securing and executing the WFM processes.

The WFM Specialist is responsible for the short-term capacity planning and operational steering; by optimizing the available resources, to meet company goals, while ensuring that applicable labor law & regulations are being met.

The WFM Specialist supports the internal clients (e.g. Operations) by providing information and advice to improve operational efficiency.

KNOWLEDGE/EXPERIENCE

• Candidate must possess at least a Bachelor's/College Degree on any field.
• Experience in working in a contact centre environment or a commercial and service-oriented company for at least 2-4 years.
• Preferably experience in a WFM role, and/or WFM processes and systems.
• Proficiency in MS office applications.
• English Proficiency, written and spoken, of CEFR level B2, or higher.
• Full-Time position(s) available
• Can start as soon as possible.

ADDITIONAL INFORMATION

• Must be willing to work on-site in Makati City.
• Schedule is shifting setup, with holiday duties and proper holiday compensation.