Workforce Management Supervisor | Healthcare Scheduling

About the role

We're looking for an experienced Workforce Management Supervisor to lead our centralized scheduling operations supporting a large healthcare network. Reporting to Workforce Management leadership, you will oversee a team responsible for workforce scheduling, staffing optimization, and operational coverage across a 24/7 healthcare environment. This is an excellent opportunity for a scheduling leader with healthcare workforce management experience and strong knowledge of UKG Workforce Management or similar staffing systems.

Key responsibilities

• Supervise and support a centralized scheduling team
• Ensure staffing schedules meet operational requirements, coverage standards, and skill mix needs
• Monitor staffing forecasts and workforce demands
• Coordinate schedule balancing, maintenance, and optimization activities
• Provide guidance on scheduling processes, workforce policies, and labor management practices
• Act as an escalation point for scheduling-related concerns
• Drive service excellence through proactive stakeholder communication
• Monitor team performance and achievement of KPIs
• Prepare operational reports and workforce planning insights
• Identify recruitment requirements based on projected staffing demand

About you

• Bachelor's Degree in Mathematics, Statistics, Industrial Engineering, Business, Healthcare Administration, or related field
• At least 3 years' experience using workforce scheduling systems in a 24/7 healthcare environment
• At least 3 years' experience leading or supervising a team
• Strong workforce planning and scheduling expertise
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• UKG Workforce Management experience
• UKG Certification
• Experience in healthcare staffing operations
• Experience working within unionized or labor-regulated environments

What's on Offer

• Competitive salary package
• Leadership opportunity within a growing healthcare organization
• Professional development and certification support
• Collaborative and supportive work environment
• Exposure to large-scale workforce management operations