Workforce Operations Manager

Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

US Claims

Location: Chennai

Experience: 5 - 12 Years

Job Description :

Within each Centre, Service Delivery Manager is responsible for delivery of service for a Client and/or for a specific function within an Engagement, whether it be local or remote. The Service Delivery Manager manages multiple delivery teams within one or across different Engagements. • Demonstrate expertise in leading and managing both internal and external clients.

• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Collaborate with client team to understand process challenges, flows, etc.
• Works with designated stakeholders to gather and finalize commitments (process design, technology enhancements, process standardization, etc.)
• Develop process excellence in HR Operational activities (e.g. Manage candidate information, create requsitions, candidate screening, interview scheduling, offer management, reporting, etc)
• Provide clarification of Talent Acquisition policies and procedures
  across teams
• Monitors progress toward reaching commitment thresholds and provides status reporting to core project management team
• Creates & update all required process documentation (process maps and procedures) within agreed timeframes on the defined support tool
• Maintains collaborative relationships with vendors and internal stakeholders.
• Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
• Continually seek out ways to improve Client satisfaction.
• Build the positive and supportive team culture and help team to improve efficiency.
• Contribute to team Business As Usual activities such as hiring, process improvement, service standardization, etc.
• Develop, mentor, and coach junior members.
• Handle client communication and reporting.
• Exhibit strong problem-solving and business acumen skills
• Demonstrate advanced proficiency in written and verbal communication skills
• Handle the complex problem raised by client and provide solution to problem.
• Responsible for timely and accurate processing of end to end Talent Acquisition activities (Manage candidate information, create requsitions, candidate screening, interview scheduling, offer management, reporting, etc.)
• Handle employee requests according to the project deadlines
• Provide expected quality of deliverables.
• Interaction with Client daily via phone and email, work on resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
• Ensure knowledge sharing with other team members and work in coordination with the team.
• Strong Analytical skills for the reporting.
• Team Management skills •Valid experience of 5-12 years in HR domain
• Good verbal and written communication skills
• Positive team player
• Team management
• Experience in leading HR service delivery & transformation
• Experience in HR technology