Workforce Optimization Coordinator - Project SHIFT - Temporary Full-Time - 2026-18684

• Supports with the development of UKG Pro WFM training plans and strategies.
• Facilitates the dissemination of this content via multiple different pathways, including: live seminars, virtual presentations, drop-ins, roadshows, and on-site kiosks or stations.
• Provides users with ongoing assistance to address any system queries and/or scheduling procedures.
• Effectively delivers information to employees at every level of the organization with respect and clarity.
• Maintains and updates all training documentation to reflect the most recent software releases or upgrades.
• Reinforces scheduling best practices with confidence and consistency, especially in high-pressure situations.
• Preserves the data integrity of UKG Pro WFM scheduling and timekeeping system.
• Works in a team environment and collaborates with multiple stakeholders to ensure alignment between software training and operational goals.
• Contributes to departmental projects as required, assisting with preparation, implementation, and stabilization.

Qualifications/Skills

Experience with transitioning from one software system to another considered an asset.

Experience working with Kronos Workforce ESP considered an asset.

Experience with HR processes, workforce planning, and/or clinical operations considered an asset.

Experience working with UKG Pro WFM is strongly preferred.

Proficient with Microsoft Office 365, Zoom, and Learning Management Systems (LMS).

Ability to think independently and demonstrate good problem-solving skills.

Excellent organizational skills; must be able to handle multiple priorities simultaneously in a fast-paced environment.

Excellent verbal and written communication skills.

One year of experience in software training or education is required.

Minimum two years’ experience working in healthcare; additional experience in scheduling strongly preferred.

College Diploma in a health-related field or equivalent required.